Atlanta Technical College is seeking highly qualified applicants for their Assistant Director of Financial Aid position, located on the main campus which is just south of downtown Atlanta.

JOB SUMMARY:

Under the supervision of the Director of Financial Aid within the Academic and Student Affairs division.  The Assistant Director of Financial Aid assists with the day-to-day management of the Financial Aid Office. The Assistant Director position is responsible for providing leadership and supervision of the Financial Aid staff (Financial Aid Specialists and Temporary staff). Assisting the Director with the oversight and management of the Financial Aid and Financial Aid Self-Serve modules of the Ellucian / Banner software systems.

This position also coordinates the overall compliance of federal, state, and institutional programs, policies, and procedures.  As well as the use of technology for the Financial Aid Office and supports the department in its mission to provide quality student customer service.

The Assistant Director works closely with the Director of Financial Aid & Manager, Technical College System of Georgia, Institutional Effectiveness, Enrollment Management, and ATC IT Department to design and implement effective and efficient financial aid processes.

JOB DUTIES & RESPONSIBILITES:

Responsible for a strong focus on customer service including the ability to diffuse escalated situations while meeting customer expectations for assistance.

Interview, hire, and complete performance evaluations at scheduled intervals. When necessary, the discipline of subordinate employees through TCSG’s positive discipline policy.

Assists with the overall administration of the Financial Aid Office including, but not limited to, overseeing systems processing and reporting aspects of the Ellucian / Banner Financial Aid Module, troubleshooting errors and problems, system upgrades for Ellucian Banner Financial Aid Module, electronic file imports/exports, and discrepancies, SQL writing, new year set up, periodic federal / state data reports,  CampusLogic and Target X maintenance and upgrades and secondary contact with Ellucian's Financial Aid customer service representatives.

Assists staff by providing systematic Banner support or pop selection/reports as requested. Identifies all resources to be included in the aid calculation and updates awards accordingly. Monitors over awards, transfer monitoring, and resolves discrepancies as needed.

Oversee and supervise areas of processing including federal, state, and institutional (Loans, FWS, State Aid Programs, Satisfactory Academic Progress, Outreach, etc.), ensuring all accounts are reconciled on a monthly basis, aid in resolving all processing issues, and providing guidance and assistance when needed specifically in the form of regulation interpretation.

Assist Director in establishing policies and procedures governing operations and the award and distribution of financial aid resources with emphasis on federal and state compliance.

Performs both batches awarding and manual awarding for specific funds based on established procedures.

Provides ongoing training and performs routine quality checks to ensure a consistent level of compliance and quality of work, and to identify problem areas requiring training or change in procedures.

Creates and maintains a high-performance environment characterized by positive leadership, strong team orientation, and a strong focus on customer service.

Serves as liaison with other departments as needed and attends meetings as a representative of the Director of Financial Aid.

Serve on the institution statistic impact team and other job-related committees.

Other Duties assigned by the Director.

Minimum Requirements:

Bachelor's degree *and* a minimum of Two (2) years of work-related experience. Significant knowledge of federal and state regulations related to financial aid. Ability to comprehend complex federal, state, and institutional regulations to formulate policies and procedures; exercise independent judgment, and identify and resolve complex issues.

Preferred Qualifications:

Bachelor’s degree from an accredited college. Four (4) years of experience using BANNER student financial aid systems. Strong analytical skills to analyze and interpret financial data. Supervisory experience with the ability and a record of team building, problem-solving, and integrity; Strong knowledge of Federal Financial Aid and Georgia Student Finance Systems CHECS/SURFER / COD / CPS / NSLDS / EdConnect / FAA Access. Experience with awarding, verification, review of appeals, and counseling students on federal financial aid requirements. Capable of presenting in front of an audience. Knowledge of SQL and pop selection writing. At least two years of federal and/or state reconciliation experience.

TECHNICAL COMPETENCIES:

• High attention to detail; ability to work independently and as a part of a team; ability to problem solve; ability to process and perform duties with the assurance that compliance with state and federal regulations are being maintained, ability to review and assist with writing policies and procedures;
• Ability to relate well to students, faculty, and staff; proven skill in operating specific computer software programs; strong organizational skills and ability to manage simultaneous projects;
• Good oral and written communication skills; ability to adapt to changing work situations by taking on and delegating responsibilities outside of regular job functions.

PLEASE UPLOAD A RESUME, TRANSCRIPT(S) AND CERTIFICATIONS.

BACKGROUND SCREENINGS ARE CONDUCTED PRIOR TO SCREENING.

Due to the volume of applications received, we are unable to provide applicants with the status of their individual submissions. Applicants can review their application status on their "My Job Page" within their Team Georgia Careers profile. 

Equal Opportunity Employer:

As set forth in its student catalog, Atlanta Technical College does not discriminate on the basis of race, color, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For further information regarding these laws (Title VI and IX) contact Mattie Goss, Director of Student Services, Special Needs and Equity, Academic and Student Affairs Division, Atlanta Technical College, Cleveland Dennard Center, Suite C1111, 404.225.4446. Email: mgoss@atlantatech.edu. To request reasonable accommodations upon enrollment (Section 504/ADA), contact Mattie Goss, Director of Student Services, Special Needs and Equity, Atlanta Technical College, Academic and Student Affairs Division, Cleveland Dennard Building, Suite C1111, 404.225.4446. Email: mgoss@atlantatech.edu. Faculty and staff with questions about equity or reasonable accommodations should contact Georgina Dumay, Director, Human Resources,  Cleveland Dennard Building, Suite 180A, Atlanta Technical College 1560 Metropolitan Pkwy. SW, Atlanta Georgia 30310. gdumay@atlantatech.edu.  

Do not send résumés to any of the email addressed above, they will not be opened or reviewed.