Visitor Information Center Manager,Columbus

🔍 Georgia - Muscogee - Columbus

New

📁: Administrative & Operations Support

💼: Economic Development, Georgia Department of - GDEcD

📅   : 4 days ago Post Date

Georgia Department of Economic Development

Position Announcement

Title:

Georgia Visitor

Information Center Manager,

Columbus

Salary:

$44,000-47,000* commensurate with experience

Division:

Tourism

Location:

Columbus, GA

Duties and Responsibilities:

The Georgia Department of Economic Development (GDEcD) is the state’s sales and

marketing arm, the lead agency for attracting new business investment, encouraging

the expansion of existing industry and small businesses, addressing macro-level

workforce issues, locating new markets for Georgia products, attracting tourists to

Georgia, and promoting the state as a destination for arts events and location for film,

music and digital entertainment projects, as well as planning and mobilizing state resources for economic development.

Explore Georgia, GDEcD’s Tourism Division, works to promote the state, and its

communities and attractions, to help visitors discover all of Georgia’s unique vacation

opportunities. Georgia’s state-run Visitor Information Centers (VICs) are the first points

of contact with more than 13 million visitors each year.

The Visitor Information Center Manager will report to the Visitor Services Manager and

will be responsible for managing the day-to-day operations of the Columbus VIC

(located on I-185), including supervising full-time and part-time staff and overseeing center activities.

Primary responsibilities will include, but are not limited to: customer service, team

training, supervision and leadership, assisting with content for the website/social

media/publications, working closely with the Partner Marketing and Marketing &

Communications teams to sell and market Georgia and its destinations, managing

displays and the overall look and feel of Center, and ensuring that Center goals are met.

Other responsibilities include:

· Assisting with the development and implementation of special projects and promotions.

· Collaborating with other state-run VIC managers on group assignments and projects.

· Administrative duties including budget management, traffic reporting, hiring,

scheduling, employee relations, training and development, performance management, and discipline.

· Working closely and cooperatively with other state and local agencies such as

the Georgia Department of Transportation.

· May attend meetings and give presentations on behalf of the GDEcD.

Minimum Qualifications:

· High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; OR two (2) years of experience as an Information Specialist in a Georgia VIC or similar tourism organization.

· Basic knowledge of the State of Georgia, including major attractions, destinations, history, and natural resources.

· Strong customer service skills.

· Proficiency with Microsoft Office (Word, Excel and PowerPoint)

· Strong oral, written and interpersonal communication skills.

· Strong team building skills

· Strong leadership skills and ability to use judgement to make sound split second decisions

· Capable of learning, following, and creating protocols for day-to-day operations

· Capacity to work both independently AND in a team-oriented environment.

This role requires a willingness to be flexible and able to work holidays, and weekends, and to be on call for staffing and/or building emergencies. The ability to move boxes weighing up to 25 pounds and to stand for potentially long periods of time while assisting and greeting visitors is also required.

Preferred Qualifications:

· Bachelor’s degree and three (3) years of supervisory experience in hospitality, tourism, or other area with a strong customer service focus which included responsibility for administrative functions.

· Experience learning, following, and creating protocols for day-to- day operations

· Georgia tourism industry experience with extensive knowledge of the State,
including major attractions, destinations, history, and natural resources.

· Knowledge of State of Georgia operating policies and procedures.

· Experience giving formal presentations.

· Experience working on collaborative projects.

Demonstrated creative thinking and problem-solving skills.

Travel Required?

Some (meetings, familiarization tours).

Nights, Weekends Required?

Weekends required (rotating).

Deadline:

Open until filled, apply ASAP.

Application Instructions: To apply for this position, you must submit your resumé and cover letter (PDF format preferred) via the link on our careers page at https://www.georgia.org/about-us/career-job-search. If you do not have internet access or require an accommodation because of a disability, please contact GDEcD Human Resources at 404-962-4000 or email jobs@georgia.org.

Additional Information for Applicants: All qualified candidates will be considered but may not receive an interview. Preference will be given to applicants who meet both the minimum and preferred qualifications. Information on publicly posted social media accounts may be reviewed as part of the screening process. Applicants who are not selected for interviews will not receive notification.

To be considered for a salary offer above the entry level (if a range is posted), the successful candidate MUST have most of the education and experience qualifications shown as preferred. To receive an offer at the top of the range posted, experience must exceed preferred level. Offers will not exceed the top amount posted.

Applicants selected for hire will be subject to a background check, including a criminal history record check. Depending on the position, the background check may include education verification, credit check, and driving record. Additionally, male applicants between 18 and 26 years of age must present proof of Selective Service Registration if hired.

Please note, if travel is required, the selected candidate will be required to pay travel expenses (hotel, meals, etc.) up front and will be reimbursed within one week of expense statement approval.

GDEcD is an Equal Opportunity Employer

High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122).

Additional Information