Loss Mitigation Specialist

Make a difference and join the DCA Team!  DCA gives employees more to do than merely make a living.  We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement.  If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.  

OUR MISSION

To help build strong, vibrant communities.

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities

OUR CULTURE

DCA is dedicated to helping build strong, vibrant communities. We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.  We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service and the desire to enrich the lives of others motivates you to do your best work, you should consider joining the DCA Team

SUMMARY

The Loss Mitigation Specialist handles all incoming files and reviews each file for accuracy and completeness prior to handoff to the Loss Mitigation Underwriters. In addition, the Loss Mitigation Specialist sends correspondence to mortgagors requesting additional documents needed for a full eligibility review. The Loss Mitigation Specialist will upload all file documents to the designated document repositories based on the established processes and procedures. The Loss Mitigation Specialist will send partial claim notes and deeds to the established HUD document custodian. Review all loss mitigation documents in accordance with the compliance timelines associated with State Home Mortgage Investors, Insurers and agency standards for all Loss Mitigation related programs. The Loss Mitigation Specialist is responsible for the administration of loss mitigation programs for numerous Investors and Insurers.

MINIMUM ELIGIBILITY REQUIREMENTS

• Bachelor’s degree in Business Administration, Finance, Real Estate or a related business field is preferred
• Two years of experience in loss mitigation, collections, mortgage servicing, or loan processing experience or an equivalent combination of education and experience sufficient to perform the job duties and responsibilities of the job, as determined by The State of Georgia
• Experience in reviewing FHA, Fannie Mae, USDA and VA loss mitigation and default guidelines
• Strong understanding of mortgage and default documentation
• Ice Technologies (Formerly Black Knight) experience preferred
• Strong computer skills including Microsoft Office Suite
• Excellent analytic skills, attention to detail, and ability to work within time constraints
• Self-motivated, comfortable taking initiative and handling multiple projects simultaneously Professional and excellent level of interpersonal skills to work effectively with others
• Solid decision-making skills with display of professionalism in maintaining confidentiality
• Proven problem-solving and team building skills
• Fast learner with the ability to rapidly acquire detailed knowledge of departmental policies, practices and procedures
• Must be organized and possess excellent customer service skills
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Reports to work on a daily and timely basis

JOB DUTIES AND RESPONSIBILITIES

Essential Duties:

• Evaluate the financial position of the mortgagor(s) to determine the appropriate workout option best suited for the situation; this entails a review of the mortgagor(s) income and expenses, income tax returns, balance sheets/income statements for self-employed borrowers and credit reports
• Prepare necessary documentation to complete repayment plans, forbearance plans and Loan Modification Trial Agreements in accordance with Investor/Insurer Guidelines
• File and monitor Claims for loss mitigation workouts in accordance with Investor/Insurer guidelines
• Provide documentation to Investor Accounting department and Customer Service department to update LPS to reflect modified terms and produce new coupon books or statements as appropriate
• Identify and submit qualified Loss Mitigation cases to appropriate Investor/Insurer for final modification approval
• Close and remove all loss mitigation stops and flags upon loss mitigation completion
• Prepare, scan, and index all loss mitigation documents
• Monitor status of repayment plans, forbearance plans, and trial period plans and update servicing system and investor system of record with payment records as needed
• Accurately and timely update servicing system to reflect current status of file
• Maintain updated desktop procedures for job duties.

Communication:

• Respond politely and courteously to customer inquiries via email and telephone and make sure that any problems they have is resolved

• Mail additional document request notifications to borrowers within allotted timeframe to remain in compliance
• Mail acknowledgment letters to borrowers within allotted compliance timeframe
• Mail all approval, denial, and appeal decision letters within allotted compliance timeframe
• Handle all written correspondence between the borrowers, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counselling services, foreclosure attorney, and 3rd party vendors
• Excellent level of oral and written communication skills. Ability to communicate across a variety of audiences.

Administrative:

• Manage files from acknowledgment to submission
• Request and follow up on foreclosure holds as necessary
• Request and follow up on foreclosure cost and fee
• Release daily Loss Mitigation print jobs
• Perform other related duties, as assigned

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

This position is salaried. Work hours are between 8:00am - 6:00 pm on Monday-Friday.

While performing the duties of this job, the employee will work primarily in a climate- controlled office environment with minimal safety/health hazard potential

PHYSICAL / SENSORY REQUIREMENTS:

Work is principally stationary, but the person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and constantly operate a computer and other office equipment.

Must be able to remain in a stationary position 50% of the time.

Must be able to perform office-related duties.

Must be able to operate office equipment.

Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services.

Must be able to perform essential job functions, with or without reasonable accommodation.

Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.

Must maintain punctuality and attendance as scheduled.

NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Applicants who are not selected will not receive notification.  This position is subject to close at any time once a satisfactory applicant pool has been identified.

DCA is an Equal Opportunity Employer. If you need accommodation for an interview, please contact the Human Resources Office at (404) 679-4845

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.  This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.