HCV Front Desk Coordinator

Make a difference and join the DCA Team!  DCA gives employees more to do than merely make a living.  We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement.  If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.  

OUR MISSION

To help build strong, vibrant communities.

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.

OUR CULTURE

We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work

JOB OVERVIEW:

The Georgia Department of Community Affairs (DCA) is committed to enhancing the lives of housing choice voucher (HCV) recipients by providing efficient, empathetic, and professional services. This role offers a unique opportunity to be part of a fast-paced, client-centered team, contributing directly to the success of our mission.

JOB SUMMARY:

We are seeking a dedicated and detail-oriented Front Desk Coordinator to join our Atlanta-based team. This critical, on-site role is essential in creating a positive first impression, managing administrative workflows, and supporting process improvements. Candidates should excel in customer service, enjoy working in public-facing roles, and thrive in a high-volume environment.

Key Responsibilities:

Client Engagement

• Welcome and assist clients with professionalism, empathy, and cultural sensitivity.
• Manage client check-ins and ensure accurate data entry into tools like SharePoint and Zendesk.
• Address client inquiries, confirm receipt of documents, and coordinate resolutions with back-office staff.

Administrative Support

• Maintain a professional and organized front desk area by organizing materials, wiping down seats, and sanitizing high-touch surfaces daily.
• Assist with correspondence, filing, and other administrative tasks to support department operations.
• Safeguard client records and ensure compliance with HUD/HCV program policies

Process Improvements

• Collaborate with the HCV Office and Administrative Manager to enhance workflows and support the QMS implementation.
• Monitor client wait times and provide real-time updates to clients and staff.
• Identify bottlenecks in service delivery and recommend solutions.

On-Site Availability

• Be present during critical times when other staff may work remotely to ensure uninterrupted client services, including special projects or emergencies.

Agency Specific Minimum Qualifications:

Education

• Associate degree in business, administration, or a related field preferred. Equivalent experience (at least 2 years in a similar role) will also be considered.

Experience:

• 1-2 years in a client-facing or administrative role required.
• Experience in housing or social services preferred but not required (training provided).

Technical Skills:

• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word).
• Experience with Zendesk, SharePoint, or similar tools is a strong advantage.

• Willingness to learn and adapt to new systems like the QMS (training provided).

Soft Skills:

• Strong interpersonal, empathy, and problem-solving skills.
• Ability to manage high-pressure situations with professionalism.
• Highly organized, with excellent attention to detail.

Additional Requirements

• Reliable Transportation: This position requires regular on-site attendance in Atlanta, GA. Candidates should ensure they can reliably commute to the office.

• Customer Service Skills: Candidates must excel in customer service, with the ability to interact professionally and empathetically with a diverse population. Those who thrive in public-facing roles are strongly encouraged to apply.

Position Requirements:

Job candidate for this position will be subject to a criminal background check, educational degree check, and reference checks prior to the extension of a job offer. 

Preferred Qualifications: 

Preference will be given to applicants who in addition to meeting the agency specific minimum qualifications possess at least one of the following:

Experience reconciling general ledger accounts

Experience booking journal entries

Experience with federal grants and programs

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

This position is currently designated as a hybrid (part in-office and part remote/Telework) position.  This position is full time (40 hours per week) and may require occasional overtime.  Local periodic travel may be required. 

Physical / Sensory requirements:

Work is principally stationary, but the person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and constantly operates a computer and other office equipment.

Must be able to remain in a stationary position 50% of the time.

Must be able to perform office related duties.

Must be able to operate office equipment.

Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services.

Must be able to perform essential job functions, with or without reasonable accommodations.

Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.

Must maintain punctuality and attendance as scheduled.

NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Applicants who are not selected will not receive notification.  This position is subject to close at any time once a satisfactory applicant pool has been identified.

DCA is an Equal Opportunity Employer. If you need an accommodation for an interview, please contact the Human Resources Office at (404) 679-4845

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.  This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.