Federal Work Study Student - Customer Service Associate
This job is a Federal Work Study, non-benefited position in the Student Affairs Division that reports to the Executive Director – Student Affairs. Federal Work-Study (FWS) is a federally funded program by the Department of Education. This program provides part-time jobs for undergraduate students with significant financial need and is administered by the FWS Coordinator, and the Office of Financial Aid, in accordance with the law, federal regulations, and instructions from the United States Department of Education. This position will report to the Alpharetta North Fulton Campus
Salary: $13.50 per hour.
Hours: Days and Hours are flexible up to 20 hours per week during business hours, Mon – Fri, 8am to 6pm. This position reports to the Alpharetta North Fulton Campus
Minimum Qualifications:
Must have a high school diploma or equivalent. Must be eligible for funds through the Federal Work Study Program for the current semester at Gwinnett Technical College and be in good academic standing.
Preferred Qualifications:
In addition to the minimum qualifications, strong ability to interact with students, staff, and community members in a polite and professional manner; outstanding customer service and interpersonal communication skills; ability to work independently and to use proper judgment when applicable; ability to manage multiple tasks at one time in a fast-paced office setting; knowledge of GTC campus including Student Services functions (Financial Aid, Student Records, Admissions).
Job Description Summary:
Under close supervision, provides clerical support and office assistance to the Customer Service, Enrollment Support Center and/ or related personnel at the Alpharetta North Fulton Campus. Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. (Performed by all incumbents) Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events. Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures. Accepts direction and feedback from supervisors and follows through appropriately. Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately.
Job Responsibilities & Performance Standards |
Percentage of Time |
Assists in organizing and executing routine activities and special projects; other duties as assigned.
|
80% |
Assist with Registration Labs and Orientations as needed. |
20% |
Physical Demands: |
Frequency (N)Never, (O)Occasionally or (C)Constantly |
Requires operation, access, or control of financial resources. |
N |
Requires having a P-Card. |
N |
Driving is a responsibility of this position. |
O |
This position will have direct interaction or care of children under the age of 18 or direct patient care. |
O |
This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). |
C |
This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. |
C |
This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. |
O |
This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. |
O |
This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. |
C |
This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. |
N |
Operating motor vehicles or heavy equipment with or without reasonable accommodation. |
N |
Noisy environments. |
O |
Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. |
N |
Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. |
N |
Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. |
N |
Work in outdoor elements such as precipitation and wind. |
N |
Assessing the accuracy, neatness and thoroughness of the work assigned. |
C |
To Apply:
Please complete your job application through the Gwinnett Technical College Online Job Center at www.GwinnettTech.edu located under Employment Opportunities.
The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed or religion, national or ethnic origin, sex (including pregnancy, sexual orientation, and gender identity), disability, age, political affiliation or belief, genetic information, veteran or military status, marital status, or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs, and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.
The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity. The following person has been designated to manage inquiries regarding the nondiscrimination policies: Lisa Richardson, Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building A, Room 515, Lawrenceville, GA 30043, 678-226-6691, LRichardson@GwinnettTech.edu