DOL Services Specialist - Atlanta

DOL Services Specialist (Unemployment Insurance Services Specialist 1) 

Job Code: SSP090

Pay Grade: F

The Georgia Department of Labor is currently seeking qualified applicants to be considered for a DOL Services Specialist position in the Atlanta Career Center in downtown Atlanta, GA.  

All applicants must complete an approximately 10 minutes assessment as part of the application process:     

https://assessment.predictiveindex.com/bo/ffo/DOLSS  

Applicants who fail to complete the assessment will not be considered. If you are a current GDOL employee and had previously completed the assessment, please disregard taking this assessment. 

Essential Functions and Responsibilities:

• Conducts interviews with job, program or unemployment applicants to obtain the information
  needed to provide services
• Assists customers in-person and/or by phone with unemployment related issues and questions
• Provides one on one assistance with claims filing process
• Submits all claims related documents to imaging system
• Advises the claimant of their responsibilities for claiming benefits weekly, submitting work searches, and appeal rights.
• Accurately answers client questions concerning program eligibility and explains appeals process
• Processes claims from the universal queue
• Evaluates application information and determines initial or ongoing program eligibility.
• Refers applicants to services such as counseling, literacy or language instruction, transportation assistance, and childcare.
• Receives additional training, as required, to gain full proficiency and experience in all areas

 Preferred Qualification:

• Bachelor’s degree in Business Administrations, Public Administration, Human Services or a related field.
• Two years’ experience processing Unemployment Insurance Claims
• Relevant experience in labor relations, employment services, or social services.
• Understanding of Labor Laws, regulations, and policies as well as knowledge of workforce development programs.
• Strong analytical and problem-solving skills, excellent communication abilities and proficiency in using computer systems and software for data entry and reporting.
• Ability to work collaboratively with diverse populations.
• Strong time management and organizational abilities to handle multiple cases and tasks effectively.

Why You Should Apply?

The Georgia Department of Labor offers a generous benefits package, which includes:

Pay and Recognition:

• Semi-monthly pay
• 13 paid holidays
• 10 hours paid Annual and Sick leave each month (15 days/yr.). The amount of annual leave increases after 5 years (12 hrs./month or 18 days/yr.) and 10 years (14 hrs./month or 21 days/yr.) of service.

Insurance/Retirement:

• Insurance: health, dental, vision, life, accidental death and dismemberment, and critical illness
• Health savings and child care spending account
• Short-term and Long-term disability plans
• ERS Pension/401(K)/457 Retirement Plans 

Additional Benefits:

• Legal
• Employee Assistance Program
• Student Loan Relief and Assistance
• Discounts
• Credit Union

Additional Information

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

The hiring process may involve one or more of the following: an interview and a written exercise. If there is a need for a reasonable accommodation during the hiring process, please advise the hiring manager. 

All decisions concerning the employment relationship for qualified applicants will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with the Georgia Department of Labor values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.