Job Summary

Under general supervision of the operations manager, the incumbent will perform a full range of duties with respect to providing individual counseling sessions to TRS members, projecting estimate of monthly retirement benefits, calculating the cost for members to purchase additional service credit. Incumbents prepare appropriate correspondence and follow up on all requests and correspondence regarding benefit estimates and cost calculations. This will include responding to incoming telephone inquiries, meeting members in person, and replying to correspondence from members regarding various benefits and credits. Incumbents process benefit estimates, cost calculations and answer miscellaneous correspondence and ensure that member files contain the appropriate documentation to complete such tasks according state/federal laws, rules, regulations, and policies of the Teachers Retirement System. When such information is missing, the member is notified promptly to provide it. The candidate filling this position will be responsible for counseling and advising members on matters relating to retirement options, service credit and members rights as provided by TRS laws, policies, rules and regulations.

 Minimum Qualifications & Education

• Bachelor’s degree from a (4) year accredited college/university.
• Minimum of (5) years of retirement related experience, eligibility determination or reviewing and analyzing requests for determination of retirement benefits or other related benefits;
• Intermediate working knowledge of Microsoft Excel and Microsoft Office Suites.
• Ability to work overtime as needed.

Essential Duties & Responsibilities

• Determine eligibility for retirement benefits and service purchases based on TRS law and policies.
• Provide individual counseling to a minimum of 5 members and their representatives per day; answer questions related to individual accounts; assist with the completion of on-line retirement applications and applicable retirement forms.
• Project estimate of monthly retirement benefits and process related paperwork.
• Provide cost for members to purchase additional service credit.
• Assess and monitor prior account activity for accuracy and make corrections as necessary.
• Correspond with members and employers pertaining to discrepancies in reported contributions and creditable service. Request required documentation to verify validity of account.
• Analyze data to determine correct calculations for retirement benefits and cost calculations.
• Provide prompt, accurate, and friendly customer service to members, beneficiaries, and employers regarding processes, procedures, and regulations of the retirement system.
• Represent TRS at Benefit Fairs, conduct presentations and provide individual counseling to members.
• Manage high volume work flow queues to ensure agency standards are met.
• Perform other duties as assigned.