Duties/Responsibilities:

Percentage of Time:

Provides technical assistance to faculty and staff for instructional delivery as well as meetings, conferences, etc. via two-way interactive video, computer networks and multimedia work stations. 

·        Assists in appropriate assessment of need for technology.

·        Recommends use of appropriate hardware and software for programs and target populations.

·        Responds to requests for assistance in a timely manner.

·        Evaluates distance learning faculty, equipment, facilities and services for effectiveness.

·        Coordinates GSAMS equipment for student educational sessions and provides appropriate assistance to staff for operating the equipment, as necessary.

25%

Maintains an inventory system for all audio/visual and technological equipment.

• Maintains and continually monitors an efficient inventory system for materials and supplies for the education program.
• Maintains an effective inventory and check-out system for media equipment. Assesses the condition of equipment each time equipment is returned.
• Maintains accurate records and logs of all inventory, equipment and services rendered according to established procedures.
• Ensures invoices of audio/visual services are sent to the appropriate group and to accounting section in a timely manner.
• Maintains open lines of communication with the business office to keep it abreast of necessary repairs to equipment and/or acquisition of replacement parts.

10%

Provides quality service to internal and external customers by addressing problems or issues involving hardware, software or networks through a help desk function.

·        Answers customer inquiries received in writing, by telephone, or through electronic mail in an appropriate and timely manner; reads communications thoroughly or listens attentively to customers.

·        Poses appropriate questions to facilitate problem determination and applies analytical or research techniques and judgment to isolate or clarify problems, gauge severity and establish priority.

·        Confirms warranty and maintenance coverage where equipment is involved.

·        Assumes responsibility for assignment until customer problem is resolved or reassigned.

·        Resolves problems or escalates more difficult issues to appropriate division personnel. Identifies outside resources, where appropriate, and assists customers to access those resources.

·        Responds to customer follow-up inquiries in a timely manner and keeps customer updated on resolution progress.

·        Verifies problem resolution with customer to ensure customer satisfaction according to division guidelines. Utilizes customer evaluations to implement service improvements.

·        Enters all required problem information into a tracking system in accordance with prescribed procedures.

·        Provides problem tracking reports to managers and customers as requested.

·        Post solutions and suggestions on Web page for benefit of other users.

20%

Serves as site facilitator and coordinator.

·        Coordinates the scheduling of distance learning classes for the technical college in conjunction with off-campus personnel.

·        Schedules conferences with other technical colleges, other institutions or other state agencies.

·        Records or tapes distance learning conferences and workshops.

·        Provides copies of schedule confirmation or cancellations to involved sites of any scheduled conference prior to event.

10%

Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.

• Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events.
• Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
• Accepts direction and feedback from supervisor and follows through appropriately.
• Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately.

20%

Maintains knowledge of current trends and developments in the field by attending professional development training, workshops, seminars and conferences and by reading professional literature in the related technical field.

• Attends internal and external educational programs and professional meetings as requested.
• Participates in regular meetings of available and applicable professional organizations.
• Reads professional literature and translates complex or technical information into a meaningful format that may be understood by others.
• Coordinates meetings, establishes agendas and records accurate minutes of meetings.
• Actively recruits members of advisory committee.

10%

Facilitates other projects as assigned.

5%

Physical Demands:

 Frequency

(N)Never, (O)Occasionally or (C)Constantly

Requires operation, access, or control of financial resources.

N

Requires having a P-Card.

N

Driving is a responsibility of this position.

O

This position will have direct interaction or care of children under the age of 18 or direct patient care. 

N

This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications).

O

This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation.

N

This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation.

C

This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation.

C

This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation.

O

This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation.

O

Operating motor vehicles or heavy equipment with or without reasonable accommodation.

O

Noisy environments.

O

Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation.

O

Light work that includes moving objects up to 20 pounds with or without reasonable accommodation.

O

Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation.

O

Work in outdoor elements such as precipitation and wind.

O

Assessing the accuracy, neatness and thoroughness of the work assigned.

C