Financial Aid Technician (Full-Time)

Atlanta Technical College (ATC) is seeking highly qualified applicants for its Financial Aid Technician (Full-Time) position in the Financial Aid Division.  This position is located on Atlanta Technical College’s main campus, just South of Downtown Atlanta.

Under the direct supervision of the Assistant Financial Aid Director, the Financial Aid Technician (Full-Time) serves as the first point of contact for students inquiring about Financial Aid.  

Duties will include but may not be limited to:

·       Helping students apply for all types of aid and providing updates on the status of their applications.

·       Responsible for opening and/or closing the Office of Financial Aid each day.

·       Demonstrate the ability to communicate effectively both orally and in writing; interpersonal skills using tact, patience, and courtesy.

·       Demonstrate and deliver excellent, professional customer service, organization, and attention to detail.

·       Perform administrative, clerical, and customer service duties in support of the Office of Financial Aid.

·       Professionally disseminate general Financial Aid information to students and the general public.

·       Provide information regarding Financial Aid resources available to students and parent.

·       Evaluate Financial Aid applications and supporting documents for accuracy, clarity, and completeness to determine basic eligibility for Financial Aid.

·       Update appropriate BANNER forms and other Financial Aid Software related to the document intake process.

·       Instruct students in correct procedures for completing forms and applications.

·       Analyze and determine the status of applications and forms and refer complex situations to the appropriate Financial Aid Specialist.

·       Manage the Office of Financial Aid email account, front desk telephones, and QLess ticketing system.

·       Demonstrates a positive, inclusive, and welcoming disposition.

·       Demonstrate ability to work independently and collaboratively; and

·       Perform additional duties as assigned.

Competencies:

·       Knowledge of student Financial Aid processes and procedures.

·       Knowledge of State and Federal Financial Aid programs, regulations, and guidelines.

·       Skill in the operation of computers and job-related software programs.

·       Skill in interpersonal relations and effectively communicating with internal and external customers.

Minimum Qualifications:

Must possess and demonstrate a High School diploma or GED AND One (1) year of work-related experience.

Preferred Qualifications:

Preference may be given to candidates who, in addition to meeting the minimum requirements, possess and demonstrate the following:

·       Associate’s degree or higher from an accredited college or university.

·       Two (2) or more years of related work experience. 

·       Experience working in administration within the Financial Aid Office.

·       Experience in Banner Financial Aid Module

Note:  Experience may substitute for the degree on a year-for-year basis.

** Candidates Will Be Screened at the Preferred Qualifications Level for Interviews **

PLEASE UPLOAD A RESUME, TRANSCRIPT(S) AND CERTIFICATIONS.

BACKGROUND SCREENINGS ARE CONDUCTED PRIOR TO SCREENING.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail.  All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process.

Equal Opportunity Employer:

As set forth in its student catalog, Atlanta Technical College does not discriminate on the basis of race, color, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For further information regarding these laws (Title VI and IX) contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Academic and Student Affairs Division, Atlanta Technical College, Cleveland Dennard Center, Suite C1111, 404.225.4446. Email: tpaggett@atlantatech.edu. To request reasonable accommodations upon enrollment (Section 504/ADA), contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Atlanta Technical College, Academic and Student Affairs Division, Cleveland Dennard Building, Suite C1111, 404.225.4446. Email: tpaggett@atlantatech.edu. Faculty and staff with questions about equity or reasonable accommodation should contact Georgina Dumay, Director, Human Resources, Cleveland Dennard Building, Suite 180A, Atlanta Technical College 1560 Metropolitan Pkwy. SW, Atlanta Georgia 30310. gdumay@atlantatech.edu .

Do not send résumés to any of the email addressed above, they will not be opened or reviewed.