Chief of Communications & External Affairs

The Chief of Communications and External Affairs is a key member of the executive leadership team, responsible for shaping and executing the agency’s strategic communications, public engagement, and external relations efforts. This role oversees a comprehensive portfolio that includes customer service, media relations, community outreach, government affairs, and public engagement in compliance with federal and state transit regulations.

The ideal candidate is a seasoned leader with a strong background in public sector communications, stakeholder engagement, and team management. They will play a critical role in advancing the agency's mission, enhancing public trust, and fostering strong relationships with riders, elected officials, community partners, the business community, and the media.  
 

Key Responsibilities

Lead and manage the agency’s communications and external affairs strategy across multiple platforms and audiences. 

Supervise four direct reports: Manager of Customer Service (Commuter Bus System), Director of Communications and Media Relations, Director of Federal and Legislative Affairs, Principal Liaison for Local Affairs and Board Relations. 

Oversee all public engagement activities required of a transit operator, including Title VI, environmental justice, and other federally mandated outreach. 

Serve as the agency’s primary spokesperson or designate appropriate representatives. 

Develop and implement crisis communication plans and manage media relations during emergencies or service disruptions. 

Build and maintain strong relationships with local, state, and federal elected officials, community leaders, business leaders, advocacy groups, and partner agencies. 

Ensure consistent and transparent communication with the public regarding service changes, planning initiatives, and funding programs. 

Engage proactively with the business community to understand their transportation needs and communicate agency initiatives that support regional economic development. 

Collaborate with internal departments to align messaging and support agency-wide initiatives. 

Monitor and evaluate the effectiveness of communication and engagement strategies, adjusting as needed to meet organizational goals. 

Represent the agency at public meetings, community events, business forums, and regional planning discussions.

Minimum Qualifications:
Bachelor’s degree in communications, Public Administration, Political Science, Urban Planning, or a related field (master’s preferred).  

Minimum of 8 years of progressively responsible experience in communications, public affairs, or external relations, preferably in the public sector or transportation environment.  

At least 5 years of experience managing professional staff and leading cross-functional teams.

Knowledge, Skills, and Abilities:
Deep understanding of public engagement requirements for transit agencies, including FTA regulations.
Proven ability to develop and execute strategic communication plans. Strong media relations and crisis communication skills.
Excellent written, verbal, and interpersonal communication abilities.
Political acumen and experience working with elected officials, business leaders, and government agencies.

Work Environment
This position operates in a professional office environment with occasional travel to community meetings, public events, and government or business offices. Evening and weekend work may be required.