The Technical College System of Georgia (TCSG) is seeking a Banner Support Specialist in their Enterprise Services department to support infrastructure changes, upgrade development and technical support for the TCSG student information system (SIS).  This position includes support for SIS integrations, research into new products, services and technologies required to support the SIS environment.  This position would involve work on regular Banner upgrade development as well as special projects involving automation, dev-ops and cloud services. The candidate will be expected to interact with users, peers and management via phone, IM, video, email and in person.

RESPONSIBILITIES 

·       Provide technical support for the SIS at TCSG’s 22 colleges, both locally managed and Managed Services colleges.

·       Develop upgrade procedures and documentation for the core SIS components, supported third party products and supported integrations.

·       Configure and support Banner SaaS applications and related integrations.

·       Create and maintain third party integration procedures and documentation using integration tools, APIs, data extracts, secure file transfers, and other methodologies.

·       Because this position supports mission critical software at the colleges, evening and weekend support may be required for incident response.

·       Other duties as assigned

MINIMUM QUALIFICATIONS 

·       Associate degree *and* Three (3) years of work-related experience Note: Experience may substitute for the degree on a year-for-year basis.

PREFERRED QUALIFICATIONS 

• 2 or more years of experience supporting Ellucian’s Banner Student Information System
• 1 or more years of experience with a programming language, automation technologies, software containerization and/or cloud services.

TECHNICAL COMPETENCIES 

•         Ability to monitor, test, analyze and troubleshoot Banner RDBMS and associated application servers

•         Decision making and problem-solving skills

•         Strong client-facing skills, assertiveness, strong communications skills, leadership, self-starter

•         Ability to work in a team environment

•         Ability to read and comprehend complex technical documents

•         Ability to manage multiple assignments

•         Perform other related duties as assigned

•         Experience with SaaS application configuration and support.

•         Some experience with SQL, PL/SQL, Java, JavaScript, JSON, XML, APIs and software development practices.

•         Familiarity with Linux, relational databases, Apache Tomcat, web services

HOW TO APPLY 

Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website 

Applications will be accepted until the position is filled. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position. 

It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation. 

Federal Law requires ID and eligibility verification prior to employment. 

All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment. 

Applicants who need special assistance may request assistance by phoning (404) 679-1762. 

The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law)

An Equal Opportunity Employer