INTERESTED CANDIDATES MUST APPLY AT:  https://www.easyhrweb.com/JC_SouthernCrescent

HENRY COUNTY CENTER 
 
MINIMUM QUALIFICATIONS:  
 
High school diploma or equivalent *and* Six (6) months of related work experience. 
 
PREFERRED QUALIFICATIONS:  
 
(In addition to the minimum qualifications) Knowledge of BANNER, the student information computer system; at least one (1) year experience working with customers face to face. Must have data entry skills and able to work flexible hours. Bilingual proficiency with the Spanish/English language (verbal and written). 
 
RESPONSIBILITIES:  
 
This position is responsible for performing administrative duties in the Henry Center Student Success Center, providing direct support to the Office of Admissions, Advising, Financial Aid, Business Center, and Tutoring Services. Additionally, this position is responsible for providing exceptional customer service, maintaining an organized and welcoming office environment, and supporting the day-to-day operations of the Student Affairs Division. 
 
DUTIES (include but are not limited to): 
 
Front Desk Management:  
• Responds to requests and needs of visitors and students  
• Supports department staff and functions including mailings, data entry, and processing of documents, attending to material supply needs of department  
• Performs database retrieval for directory information  
• Manage the front desk area, ensuring it is tidy, organized, and conducive to a welcoming environment  
• Keeps abreast of admissions regulations, policies and procedures  
• Provides information by telephone, written correspondence and in person to interested parties regarding applicant procedures and admissions requirements  
• Processes new student applications and related information and prepares student files  
• Schedule students for appropriate testing  
• Provides administrative assistance  
• Assists with registration activities  
 
Communication:  
• Managing the Student Success Center switchboard, providing information and directions to callers and visitors  
• Assists callers in identifying needs and then routing calls appropriately  
 
Customer Service:  
• Provide accurate information about Student Affairs programs, services, and resources  
• Guide students to appropriate offices or services within the college as needed  
• Handle complaints, concerns, or issues professionally and escalate to the appropriate staff member when necessary  
 
Generalist (Admissions, Advising, and Financial Aid):  
• Guide prospective students through the admissions process, including application submission, document collection, and providing New Student Orientation information  
• Serve as a point of contact for applicants, answering questions about admission requirements, deadlines, and next steps  
• Assist students in completing FAFSA applications, provide overview of verification processes, and resolving frontline financial aid issues  
• Provide information on foundation scholarships, grants, work-study opportunities, and loan options  
• Support academic advisors during peak registration periods by assisting with course scheduling and registration questions  
• Guide students in understanding program requirements, transfer options, and academic policies when additional support is needed for advising.  
 
Other Duties:  
• Perform additional administrative tasks and projects as assigned by the supervisor.  
• Maintain confidentiality and adhere to all college policies and procedures. 
 
COMPETENCIES:   
 
• Strong verbal and written communication skills.  
• Excellent interpersonal skills with a positive and professional demeanor.  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., copier, fax).  
• Ability to multitask, prioritize tasks, and maintain attention to detail.  
• Commitment to diversity, equity, and inclusion in serving students and colleagues. 
 
SALARY/BENEFITS:   
 
Salary commensurate with education and work experience. Benefits include paid state holidays, paid annual and sick leave, and the State of Georgia Flexible Benefits Program. 
 
SPECIAL NOTES:  
 
It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.  
  
Federal Law requires ID and eligibility verification prior to employment.  
  
All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment.  
  
Applicants who need special assistance may request assistance by phoning (770)229-3454.  
  
Only those who are scheduled for an interview will be notified of the status of the position.   
Candidates must successfully complete a criminal background investigation and motor vehicle screening.   
  
*  The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member, or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.