Employment Services Specialist Supervisor

Reemployment Services and Eligibility Assessment (RESEA)

Job Code: SSP093

Pay Grade: I

Salary: $55,262.79

Location: Southeast Georgia Area

The Georgia Department of Labor is seeking a Reemployment Services and Eligibility Assessment (RESEA) Supervisor to work in our Southeast Georgia area. The RESEA program requires employees to work in specific geographic areas - designated career centers (Brunswick, Savannah, Waycross, Douglas, Vidalia, Dublin, Tifton, Valdosta, or Statesboro). The RESEA Supervisor guides and/or instructs the work assignments of and directs RESEA staff and program within an assigned region. Under the leadership of the Special Programs Director, the RESEA Supervisor will oversee RESEA Coordinators to ensure accurate and efficient delivery of Reemployment Services and Eligibility Assessments (RESEA) to unemployment insurance claimants. The Supervisor will provide daily oversight, coaching, and training to staff; ensure compliance with federal and state requirements; and contribute to the Department’s mission of reducing unemployment duration and supporting Georgians in returning to work.

The Georgia RESEA Program is a federally funded initiative that provides referrals for career services to address barriers to employment, case management, and eligibility assessments to unemployment insurance claimants. The program is expanding statewide with new staffing investments, enhanced case management, and technology modernization. Current priorities include:

Reducing unemployment duration and improving reemployment rates

Strengthening individualized services and addressing participant barriers

Improving the accuracy of claimant profiling and ensuring scheduling integrity to meet program standards

Essential Functions and Responsibilities:

Directly supervise and evaluate RESEA staff performance

Oversee scheduling, case management, and delivery of RESEA services

Ensure that claimant profiling is conducted accurately and that program eligibility determinations are completed in compliance with federal guidelines

Monitor the accuracy and timeliness of participant scheduling and rescheduling to maintain compliance and ensure customer engagement

Provide coaching, mentoring, and ongoing training to team members

Monitor program outcomes and generate performance reports for leadership

Ensure staff compliance with federal and state guidelines, including USDOL reporting requirements

Coordinate with Workforce Innovation and Opportunity Act (WIOA) partners and other workforce development entities

Resolve participant escalations and ensure positive customer service experiences

Assist with implementation of system enhancements and program modernization efforts

Participate in audits, program reviews, and quality assurance activities

Supervises, guides, and/or instructs the work assignments of RESEA staff

Coordinate services for the RESEA program for designated region

Manages human resource and employee relations functions

Collects and analyzes data related to performance indicators and resources

Identifies training needs and ensures that necessary job-related instruction is provided to employees

  Preferred Qualifications

Two (2) years of experience as RESEA Specialist or DOL Services Specialist Advanced in unemployment or employment services

Strong written and verbal communication skills

Ability to analyze data and prepare reports

Experience providing customer service in a fast-paced environment

Leadership ability, including coaching, mentoring, or supervisory experience

Proficiency with Microsoft Office; experience with WorkSource Georgia/GeoSolutions strongly preferred

Strong organizational skills with attention to detail

Proven ability to collaborate with internal and external partners development and coaching experience accountability and oversight

Qualified candidate will have strong professional writing and presentation skills

Qualified candidate must be flexible and adaptable to change

Experience in workforce development, unemployment insurance, career counseling, or employment services

Demonstrated ability to interpret and apply program policies and procedures

Familiarity with federal RESEA program guidelines and ETA reporting (9128/9129)

Why You Should Apply?

The Georgia Department of Labor offers a generous benefits package, which includes:

Pay and Recognition:

Semi-monthly pay

13 paid holidays

10 hours paid Annual and Sick leave each month (15 days/yr.). The amount of annual leave increases after 5 years (12 hrs./month or 18 days/yr.) and 10 years (14 hrs./month or 21 days/yr.) of service.

Insurance/Retirement:

Insurance: health, dental, vision, life, accidental death and dismemberment, and critical illness

Health savings and child care spending account

Short-term and Long-term disability plans

ERS Pension/401(K)/457 Retirement Plans 

Additional Benefits:

Legal

Employee Assistance Program

Student Loan Relief and Assistance

Discounts

Credit Union

Additional Information

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

The hiring process may involve one or more of the following: an interview and a written exercise. If there is a need for a reasonable accommodation during the hiring process, please advise the hiring manager. 

All decisions concerning the employment relationship for qualified applicants will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with the Georgia Department of Labor values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission