Full-Time Technical Support Specialist
Atlanta Technical College (ATC) is seeking highly qualified applicants for its Full-Time Technical Support Specialist position in the Information Technology division. This position is located on Atlanta Technical College’s main campus, just South of Downtown Atlanta.
Under the general supervision of the Manager of Information Technology, the Technical Support Specialist is responsible for supervising the provision of technical support services for faculty and staff.
Duties and responsibilities include, but may not be limited to, the following:
· Directs the processing and response to helpdesk calls from administrators, faculty and staff.
· Serves as lead technician and provides services to technology users.
· Installs Microsoft operating systems and applications software.
· Maintains and repairs computer network, workstations and peripheral equipment including performing troubleshooting functions.
· Determines computer and/or network hardware and software problems.
· Researches and investigates new technology products for PC networking, software and hardware products.
· Communicates accurate information to department staff and outside entities.
· Assists with the installation of fiber and copper cabling to include hone cabling.
· Develops and conducts training programs on hardware, software, and network.
· Serves on appropriate ad hoc committees.
· Schedules technicians as necessary to carry out tasks to accomplish strategic objectives; and
· Perform other duties as assigned.
Competencies:
· Knowledge of information security practices and technology
· Knowledge of the acquisition and deployment of computer software applications and technology hardware
· Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems
· Skill in the provision of customer services
· Skill in the training and supervision of personnel
· Skill in the operation of computers and job-related software programs
· Decision making and problem-solving skills
· Skill in interpersonal relations and in dealing with the public
· Oral and written communication skills
Minimum Qualifications:
Must possess and demonstrate an Associate’s degree AND Three (3) years of work-related experience.
Note: Experience may substitute for the degree on a year-for-year basis.
Preferred Qualifications:
Preference may be given to candidates who, in addition to meeting the minimum requirements, possess and demonstrate a Bachelor’s Degree or higher from a regionally accredited institution AND Five (5) or more years of work-related experience
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BACKGROUND SCREENINGS ARE CONDUCTED PRIOR TO SCREENING.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process.
Equal Opportunity Employer:
As set forth in its student catalog, Atlanta Technical College does not discriminate on the basis of race, color, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For further information regarding these laws (Title VI and IX) contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Academic and Student Affairs Division, Atlanta Technical College, Cleveland Dennard Center, Suite C1111, 404.225.4446. Email: tpaggett@atlantatech.edu. To request reasonable accommodations upon enrollment (Section 504/ADA), contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Atlanta Technical College, Academic and Student Affairs Division, Cleveland Dennard Building, Suite C1111, 404.225.4446. Email: tpaggett@atlantatech.edu. Faculty and staff with questions about equity or reasonable accommodation should contact Georgina Dumay, Director, Human Resources, Cleveland Dennard Building, Suite 180A, Atlanta Technical College 1560 Metropolitan Pkwy. SW, Atlanta Georgia 30310. gdumay@atlantatech.edu.
Do not send résumés to any of the email addressed above, they will not be opened or reviewed.
