Open Only to GVRA Internal Candidates Only

Summary/Objective: 

Under general supervision, analyze customer business needs and participate in the planning, design and implementation of new or enhanced systems. Supports the user community in the use of functional business tools and support systems.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1.     Administer training for business users

2.     Analyzes information to determine nature and extent of customer requirements and concerns

3.     Assists in the development of standards and procedures used in the development of new or enhancement of existing systems

4.     Consults with vendors or technical staff to ensure that the functionality of automated system is consistent with adherence to laws, regulations, and best practice standards by users

5.     Develops change management plans for transition to new or upgraded systems

6.     Documents business processes for users of new or upgraded system

7.     Participates in evaluation of new technologies or solutions to improve service and efficiency of systems

8.     Participates in the establishment of standards and procedures to be used in the development of systems

9.     Provides customer support in the maintenance of systems

10. Research and analyze system/user problems by applying a variety of analytical and research techniques

11. Tests or coordinates testing of new installations or upgrades

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

1.    Customer Service

2.    Teamwork and Cooperation

3.    Accountability

4.    Results Orientation

5.    Judgment and Decision Making

Preferred Education and Experience:  

Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:

 1.     3-5 years of experience in IT business analysis, systems support or software implementation roles.

2.     Experience with case management systems (CMS) such as AWARE or other enterprise platforms used in government or human services.

3.     Proficiency in documenting business processes, workflows and use cases.

4.     Experience supporting or executing user acceptance testing (UAT) and system upgrade validations.

5.     Strong knowledge of change management practices and experience supporting technology adoption and training for end users.

6.     Technical familiarity with IT systems, including basic troubleshooting, issue documentation and vendor communication.

7.     Excellent verbal and written communication skills, with the ability to translate technical issues into non-technical terms.

8.     Experience working in the Agile/Waterfall environments and collaborating with cross-functional teams.

9.     Knowledge of data privacy, system security and compliance frameworks relevant to public sector IT operations. 

Supervisory Responsibility:

None required for this position.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

Incumbents working in this job perform duties in an office setting. This is a 40-hour workweek requirement. This position may involve managing a high-volume workload and demands a high level of accuracy while working with deadlines. Regular attendance is an important part of being successful in this position. Reasonable accommodation can be made available to qualified individuals upon request.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.

Travel:

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Additional Eligibility Qualifications:

None required for this position.

Work Authorization/Security Clearance:

As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job.

All candidates interested in employment with The Georgia Vocational Rehabilitation Agency must be legally authorized to work in the United States. The Georgia Vocational Rehabilitation Agency does not offer sponsorships for current or future employment visas (e.g., H-B1 employment visa).

AAP/EEO Statement:

GVRA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable Accommodations:

The Georgia Vocational Rehabilitation Agency is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request reasonable accommodation during any step in the hiring process, please contact our HR Team at ada_request@gvs.ga.gov.

GVRA:

The Georgia Vocational Rehabilitation Agency operates five integrated and interdependent statutory programs that share a primary goal - to help people with disabilities to become fully productive members of society by achieving independence and meaningful employment. Our programs impact both employers and job seekers. Our bottom line is to tailor our services to fit your needs. And our promise to you is consistent professional service with responsive and responsible follow-up.