UI Claims Examiner

UI Claims Examiner (UI Claims Examiner 2)

Job Code: RCP071

Pay Grade: G

The Georgia Department of Labor is currently seeking applicants to fill multiple UI Claims Examiner positions in the Central Non- Mon Claims Unit.

The positions are located at 148 Andrew Young International Blvd. NE, Atlanta, Georgia, 30303.

JOB SUMMARY 

The Georgia Department of Labor (GDOL) is transforming into a forward-thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.

The UI Claims Examiner completes duties to support unemployment insurance program including conducting fact-finding interviews and providing customer service for determination issued.  

Essential Function and Responsibilities:

• Conducts an average of 15-17 fact-finding interviews per day.  

• Enters all fact-finding information onto the mainframe system.  

• Adjudicates claims with an 80% accuracy rate in accordance with the BTQ standards.

• Provides internal and external customer service regarding determinations issued.

PREFERRED QUALIFICATIONS

• A Bachelor's degree in a related field 

• One year experience processing unemployment insurance or other insurance claims 

• One year experience as a Claims Examiner Associate 

• One year experience as a DOL Service Specialist

• One year of experience working as a Paralegal or law office experience 

WHY YOU SHOULD APPLY

The State of Georgia and Georgia Department of Labor offers a generous benefit program with wide variety of available choices:

• Retirement and Savings Plans
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
  • Flexible Spending Accounts (healthcare and dependent care)
  • Dental
  • Vision
  • Life
  • Disability
  • Long Term Care
  • Legal
• Paid Time Off
  • 13 Holidays
  • Annual Leave
  • Sick Leave
  • Other Leave, including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program

ADDITIONAL INFORMATION:

In addition to a competitive salary, the Georgia Department of Labor offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those circumstances permitted or mandated by law). 

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.