Technical Support Specialist (Full-time)
Job Announcement
STATUS: Full-time
WORK LOCATION: Bainbridge
JOB CODE: 80458
POSITION TYPE: Regular
RECRUITMENT SOURCE: All Interested Candidates
Technical Support Specialist
JOB SUMMARY
The Technical Support Specialist is responsible for supervising the provision of technical support services for faculty and staff.
MAJOR DUTIES
- Directs the processing and response to helpdesk calls from administrators, faculty and staff;
- Serves as lead technician and provides services to technology users;
- Installs Microsoft operating systems and applications software;
- Maintains and repairs computer network, workstations and peripheral equipment including performing troubleshooting functions;
- Determines computer and/or network hardware and software problems;
- Researches and investigates new technology products for PC networking, software and hardware products;
- Communicates accurate information to department staff and outside entities;
- Assists with the installation of fiber and copper cabling to include hone cabling;
- Develops and conducts training programs on hardware, software, and network;
- Serves on appropriate ad hoc committees;
- Schedules technicians as necessary to carry out tasks to accomplish strategic objectives;
- Provides Banner technical support;
- Performs Banner upgrades and related day-to-day operations;
- Participates in assessment, planning, budgeting, and staff development;
- Performs other duties as assigned.
COMPETENCIES
- Knowledge of computer and network hardware, operating systems, application software, and network infrastructure
- Knowledge of information security practices and technology
- Knowledge of the acquisition and deployment of computer software applications and technology hardware
- Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems
- Skill in the provision of customer services Skill in the training and supervision of personnel
- Skill in the operation of computers and job related software programs
- Decision making and problem solving skills
- Skill in interpersonal relations and in dealing with the public
- Oral and written communication skills
MINIMUM QUALIFICATIONS
- Associate degree *and* Three (3) years of work related experience
Note: Experience may substitute for the degree on a year-for-year basis
PREFERRED QUALIFICATIONS
In addition to the minimum qualifications:
- Proficient in all Microsoft Office software
COMPENSATION AND BENEFITS
- Salaried
- Salary commensurate with qualifications and relevant experience
- Eligible for benefits
NOTICES
- For assistance/accommodations with the application/interview process, contact April Bentley, Human Resources Coordinator at abentley@southernregional.edu or 229-217-4255.
- All required education credentials, license, certification and/or registration must be submitted prior to employment.
- References will be checked.
- Post offer requirements following a conditional offer of employment to include a criminal history records check, a motor vehicle records check, and as applicable, pre-employment/random drug testing, credit history records check, fingerprinting records check, medical examination, psychological screening, and test for deception.
SRTC STATEMENT OF EQUAL OPPORTUNITY
The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed or religion, national or ethnic origin, sex (including pregnancy, sexual orientation, and gender identity), disability, age, political affiliation or belief, genetic information, veteran or military status, marital status, or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs, and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.
The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity. The following person(s) have been designated to manage inquiries regarding the nondiscrimination policies: Darbie Raines. At Southern Regional Technical College (SRTC), the Title IX and Section 504 Coordinator is Darbie Raines, SRTC-Moultrie 800 Veterans Parkway North, Moultrie, GA 31788, Building A, (229) 217-4145, davera@southernregional.edu.
