Specialist - Registrar's Office (Graduation & Commencement)

Employment Terms: This job is a full time, benefited, FLSA non-exempt position in the Registrar’s Office which reports to the Registrar.

Schedule: This is a 40-hour per week, on-campus position at the Lawrenceville campus.  Must be available to work Monday through Thursday between 8 am and 6 pm and on Friday between 8 am and 4 pm.  Occasional Saturdays and some evenings.  Schedule is subject to change.  May occasionally work at the Alpharetta-North Fulton Campus. Flexibility is a must.

Salary:  $45,760 per year

Minimum Qualifications (Job Code 11127): High school diploma or equivalent *and* one (1) year of work-related experience or Microsoft Office Application Professional Certificate *and* one (1) year of work-related experience

Preferred Qualifications: 

Bachelor’s Degree from an accredited institution of higher education and three (3) years of work experience in a postsecondary Registrar Office, Academic Advisement or Student Affairs environment. 

Strong computer and excellent interpersonal, written and verbal communication skills; ability to analyze data and make decisions. Must possess ability to multi-task in a fast-paced office environment, problem solve and maintain effective relationships within a team environment; proficiency in Staff BANNER, Target X, BDMS, DegreeWorks, Parchment, Tassel, SQL and Microsoft Office applications to include mail merge and excel.

Possesses effective time management skills. Anticipate needs and/or opportunities to find effective solutions. Able to prioritize tasks based on the needs of the department while managing multiple responsibilities and successfully meeting deadlines.

Ability to interact effectively as a member of a team and to work collaboratively with other departments.  Ability to listen to customers (e.g., students, staff, and faculty) and to understand and respond positively to their requests. Ability to adapt to changing assignments and multiple priorities. Must possess a demonstrated ability to provide exceptional customer service to both internal and external customers. Attention to detail is a must.

Certain positions are subject to pre-employment and random drug testing. Refusal to take the test or a positive result will lead to separation and a 2-year ineligibility period for state employment. Additionally, for any employment offer that includes a required drug test, the test must be completed within 48 hours. Failure to comply will result in the offer being rescinded and a 2-year ineligibility period for state employment.

Job Description Summary:
Under general supervision manages phone, voicemail and email communication related to Commencement and Graduation Services. Processes graduation applications received daily, assists with review of graduation audits and management of diplomas. Communicates, verifies and advises graduating students about participating in Commencement ceremony. Assists Graduation Office and GTC event coordinator with activities associated with the preparation for and execution of GTC’s annual Commencement ceremony and other special events as indicated.

Researches, interprets and applies Registrar and Graduation Office policies and procedures. Assists students and staff in understanding registration and Graduation Office policies and procedures.

Duties also include supporting Registrar Office with registration lab, processing of add/drop/swap forms, no shows, reinstatements, withdrawals, and grade changes; transcript printing; clearing National Student Clearinghouse and Technical College System of Georgia error reports, issuing transfer credit and performing other duties as assigned.

Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.

The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.

The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Lisa Richardson, Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building A, Room 515 Lawrenceville, GA 30043, 678-226-6691, LRichardson@GwinnettTech.edu