Member Services Retirement Benefits Specialist 1
In order to be considered for this position, all applicants MUST complete the attached Employees' Retirement System of Georgia Job Application. If you need assistance accessing the application, please send an email to resumes@ers.ga.gov
Retirement Benefits Specialist 1
Job Summary
Reviews, analyzes and processes basic retirement related transactions using applicable laws, rules, and program regulations to determine benefit eligibility. Prepares documents initiating benefit processing, compiles reports and program documentation, and responds to customers, including employees, retirees, beneficiaries, and employers.
Job Responsibilities & Performance Standards
- Performs work relating to the examination and processing of retirement benefits
- Monitors member and retiree accounts to ensure timely processing and compliance with rules and regulations
- Responds to requests from customers, including members, retirees, beneficiaries, and employers regarding requirements, returned/denied benefits, program eligibility and/or interpretation of federal and state laws
- Assembles data and completes benefit calculations within established guidelines
- Prepares documents initiating retirement benefit processing
- Processes and maintains applications and records, and reconciles accounts related to retirement benefits
- Provides assistance with the resolution of retirement benefit disputes
- Tracks/monitors benefit processing related activity
- Gathers and compiles data and prepares reports
- Records retirement benefit transactions within PARIS
- Categorizes retirement processing and maintains appropriate files
Technical Competencies Required for Job
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Regulations, Laws, and Plan Provisions |
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Pension Software |
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MS Office |
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Benefits Administration Processes |
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Statewide Core Behavioral Competencies Required for Job
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Basic Level Competencies Basic understanding or knowledge needed for the job; Basic understanding and knowledge sufficient enough to handle routine tasks; Requires some guidance or supervision when applying the competency; Understands and can discuss terminology and concepts related to the competency. |
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Accountability |
Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the Agency and State to maintain the public’s trust |
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Customer Service |
Understands that all State employees have external and/or internal customers that they provide services and information to; honors all of the State’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable service |
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Judgment and Decision Making |
Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department and/or State of Georgia |
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Results Orientation |
Consistently delivers required business results; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards and meets deadlines; maintains focus on Agency and State goals |
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Teamwork and Cooperation |
Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others |
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Basic Level Competencies Basic understanding or knowledge needed for the job; Basic understanding and knowledge sufficient enough to handle routine tasks; Requires some guidance or supervision when applying the competency; Understands and can discuss terminology and concepts related to the competency. |
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Communication |
Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences |
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Cultural Awareness |
Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect |
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Flexibility |
Adapts to change and different ways of doing things quickly and positively; does not shy away from addressing setbacks or ambiguity; deals effectively with a variety of people and situations; appropriately adapts one’s thinking or approach as the situation changes |
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Initiative |
Proactively identifies ways to contribute to the State’s goals and missions; achieves results without needing reminders from others; identifies and takes action to address problems and opportunities |
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Organizing* |
Able to keep projects moving toward completion; able to keep track of many things that must be done within a given timeframe; able to act according to priorities; able to balance workload demands |
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Professional Development |
Demonstrates a commitment to professional development by proactively seeking opportunities to develop new capabilities, skills, and knowledge; acquires the skills needed to continually enhance his/her contribution to the State and to his/her respective profession |
Work Environment
This is a general office environment consisting of cubicle desk space. Ambient room temperatures, lighting and traditional office equipment are provided as found in a typical office environment.
Physical Demands
Individuals working in this job are required to multi-task while seated. This includes answering phone calls, research information, and typing using computers throughout the workday. Also may require walking periodically, primarily on a level surface. Must be able to reach above shoulder height, below the waist, or lift (up to 25 pounds) to file documents or store materials.
ERS Preferred Qualifications
Bachelor’s degree in business or a related field from an accredited college or university OR four years of job related experience working in pension plans, finance or accounting.
Statewide Entry Qualifications
