Loan Servicing Specialist State Home Mortgage

Make a difference and join the DCA Team!  DCA gives employees more to do than merely make a living.  We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement.  If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.  

OUR MISSION

To help build strong, vibrant communities.

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.

OUR CULTURE

We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work

General Description

The Georgia Department of Community Affairs (DCA) is a state organization dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses. DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player. 

Overview of Job

Under the general direction of the Servicing Manager, this position performs a variety of loan servicing tasks. Primary responsibilities include ensuring the timely payment of property taxes for County and City escrow accounts while maintaining accurate records and communications with relevant officials. The Loan Servicing Specialist will be responsible for coordinating with County and City officials to resolve any discrepancies, obtaining and processing property tax bills from the Tax Commissioner's website, and facilitating smooth transactions for our clients. The Loan Servicing Specialist interacts with a diverse range of stakeholders including mortgagors, servicers, attorneys, and mortgage companies.

Essential Duties and Responsibilities

Escrow Management

• Ensure timely payment of property taxes for county and city escrow accounts.
• Coordinate with county and city officials to resolve discrepancies and obtain necessary documentation.
• Obtain and process property tax bills from tax commissioner's websites.
• Satisfy tax liens and secure confirmation of cancellations.
• Resolves outstanding tax and insurance issues with prior lenders.
• Provides borrowers with information on the property tax appeal process.
• Monitor non-escrow accounts for timely property tax payments.
• Prepare and submit weekly property tax delinquency reports to management.
• Utilize CoreLogic to process claims and maintain accurate reporting.
• Conduct audits of scheduled escrow analyses and implements necessary corrections.
• Process monthly and off-cycle escrow analyses.
• Investigates and resolves high shortages and overages.
• Prepares and distributes surplus checks.

Qualifications

• High school diploma required, Associate's or Bachelor's degree in finance, accounting, or related field preferred.
• Minimum of 3 years of experience in escrow management and loan servicing.
• Proven experience with Black Knight/MSP systems.
• Strong customer service orientation.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.  
• Ability to prioritize tasks and meet deadlines.

Working Conditions

Primarily office environment.

Requires ability to sit for extended periods.

Other Duties

This job description is not exhaustive and may include other duties as assigned.

NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Applicants who are not selected will not receive

notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

DCA is an Equal Opportunity Employer. If you need an accommodation for an interview, please contact the Human Resources Office at (404) 679-4845

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation, and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.  This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position