Licensed Clinical Manager - Crisis Center

Licensed Clinical Manager

JOB SUMMARY:

The Clinic Manager oversees the efficient and effective operation of BHCC/CSU workflow within the organization. This role involves managing clinical staff, ensuring the quality of care provided to patients experiencing psychiatric crises, and maintaining compliance with regulatory standards. The Manager is responsible for coordinating resources, implementing best practices, and fostering a supportive and therapeutic environment for both patients and staff.

DUTIES AND RESPONSIBILITIES:

OPERATIONS:

• Collaborates with the Center Director to manage personnel, ensuring adequate staff coverage.
• Provides exemplary customer service to both internal and external clients.
• Manages site incidents, initiating immediate remedies and reporting as necessary, with agency support.
• Maintains environmental safety and a therapeutic milieu for both staff and clients.
• Regularly monitors the Behavioral Health Board for potential admissions, facilitates the referral process by verifying insurance details, gathering referral information from the source, assigning a nurse for nurse-to-nurse communication, and consulting with the APRN/MD on duty as needed.

• Provide direction and support to the Behavioral Health Crisis Center/ Crisis Stabilization Unit team.
• Develop and implement policies, procedures, and protocols for BHCC/CSU in accordance with best practices and regulatory requirements.

• Ensure timely and appropriate assessment, intervention, and disposition of patients presenting with psychiatric emergencies.
• Collaborate with other departments and community agencies to facilitate seamless transitions of care for patients requiring ongoing treatment or support.
• Monitor and evaluate the quality of care provided in psychiatric emergency services, identifying areas for improvement and implementing strategies for enhancement.
• Coordinate staff training and development initiatives to maintain competency and proficiency in managing psychiatric emergencies.
• Oversee the maintenance of a safe and therapeutic environment within the BHCC/CSU.
• Participate in quality improvement activities, including data collection, analysis, and reporting related to psychiatric emergency services.
• Ensure compliance with relevant regulatory standards, including those set forth by accrediting bodies and government agencies.
• Provide leadership and support during crisis situations, including implementing emergency response protocols and ensuring staff safety, in the absence or in conjunction with the Center Director.
• Act as a resource for staff regarding clinical and administrative issues related to psychiatric emergency and crisis stabilization services.

• Seeks guidance from the Center Director when needed.

CLINICAL:

• Provides clinical and onsite supervision for clinical, case management, and certified peer specialist team.
• Delivers high-quality services to clients of varying complexities.
•  Assists in developing and implementing clinical programs at the site.
• Maintains accurate and thorough documentation, adhering to agency guidelines.
• Demonstrates strong judgment and decision-making abilities consistently.
• Upholds ethical standards in all clinical activities.
• Actively engages in ongoing education and professional development.
• Provides clinical leadership in complex case consultations.
• Supports clinical leadership to foster best practices.
• Performs duties from a recovery oriented, client centered, and trauma informed perspective.
• Seeks guidance from the Center Director as necessary.

ORGANIZATIONAL CONTRIBUTION:

• Fosters collaborative relationships internally and externally.
• Facilitates onboarding for new clinical staff members.
• Supports agency goals through active participation in both management and treatment team meetings.
• Engages in all organizational initiatives.
• Identifies and develops potential leaders to ensure leadership succession.
• Maintains a strong clinical leadership presence within the organization.

SKILLS, COMPETENCIES, EDUCATION, AND/OR LICENSURE REQUIREMENTS:

• Master's degree in social work, psychology, or a related field.
• Current licensure (e.g., Licensed Clinical Social Worker or Licensed Professional Counselor).
• Minimum of 3-5 years of experience in psychiatric emergency services or a related setting, with demonstrated leadership abilities.
• Strong knowledge of psychiatric disorders, crisis intervention techniques, and evidence-based treatment modalities.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations and multidisciplinary teams.
• Proven ability to manage staff, resources, and budgets effectively.
• Sound decision-making and problem-solving abilities, particularly in high-pressure situations.
• Familiarity with relevant laws, regulations, and ethical standards governing Behavioral Health Crisis Centers/Crisis Stabilization Units
• Commitment to continuous learning and professional development in the field of mental health.

INTER-RELATIONSHIPS:

Capable of engaging in professional and therapeutic interactions with clients, their families, and/or community partners. Effective communication with colleagues, internal and external stakeholders, and the public is imperative.

WORKING CONDITIONS:

The role is situated in a Behavioral Health Crisis Center offering three levels of care, beginning with the Crisis Services Center unit, which serves walk-ins, transfers from emergency rooms, and involuntary referrals for evaluation. Be available for immediate response to urgent needs or emergencies at any time, maintaining a high level of readiness during administrative on-call rotation.

NEEDED ATTRIBUTES:

The ideal candidate should possess attributes such as teamwork, flexibility, knowledgeability, resourcefulness, and demonstrable management and leadership skills.