Intake and Triage Specialist- Atlanta

Job Title: Intake and Triage Specialist- Atlanta

Paygrade: L

Workplace: Hybrid

Travel: no regular travel expected

Position Summary:

Under general supervision, the Intake and Triage (I&T) Specialist reviews, monitors, and ensures compliance with DBHDD’s policies, procedures, rules, and regulations. Conducts reviews of provider self-reported incidents or constituent reported complaints occurring in Drug Abuse Treatment and Education Programs (DATEP), Narcotic Treatment Programs (NTP), Adult Residential Mental Health Programs (ARMHP), or Community Living Arrangements (CLA). The I&T specialist will evaluate, and triage reported complaints and incidents for next steps and serve as a resource within the Division of Strategy, Technology, and Performance based upon needs.

Primary Responsibilities:

·        Maintains working knowledge of all rules and regulations that are used to evaluate provider compliance

·        Conducts reviews and audits of provider self-reported incidents and constituent reported complaints for compliance with related rules and regulations that govern the licensure of the programs

·        Follows specific flows relevant to each program and makes decisions and referrals according to office procedures

·        Makes referrals of regulatory noncompliance to other entities as necessary

·        Acts as a liaison between DBHDD and facilities to obtain additional information

·        Assists in coordinating the data management and quality assurance functions

·        Identifies possible compliance violations with applicable state and/or federal rules and regulations

·        Monitors, tracks, and maintains records on compliance

·        Researches and analyzes state codes, federal regulations and industry manuals regarding forms, policies and procedures

·        Completes accurate, thorough, and timely entry of information into databases and applications

·        Communicates effectively and professionally, verbally and in writing, with providers and other stakeholders, including other DBHDD offices and divisions

·        Provides technical assistance to providers regarding policy, rules, and regulation requirements  

·        Use critical thinking skills to determine risks to individuals being served

·        Represents DBHDD professionally during all interactions with providers and stakeholders

·        Other duties as assigned

Preferred Qualifications: Preference will be given to candidates who possess the following:

·        Certification(s) and/or Degree in one or more related fields

·        Knowledge of DATEP, NTP, ARMHP, and/or CLA services

·        Experience as a Registered Nurse/LPN, or licensed/certified professional in a related field or setting

·        Experience in utilization review and/or quality assurance in a healthcare setting

·        Experience in conducting assessments and evaluations based on regulations, legal requirements and/or recognized accreditation standards

·        Experience in performing investigations and audits related to allegations that consist of gathering the appropriate information, working with other state agencies, conducting interviews, and documenting findings within the timeframe outlined by the department

·        Demonstrated ability to produce high quality documentation with attention to detail

·        Strong verbal and writing skills

·        Strong customer service experience

·        Strong organizational and time management skills

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/  

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.