FWS - Financial Aid
This job is a Federal Work Study, non-benefited position in the Student Affairs Division that reports to the Assistant Director or Financial Aid Coordinator of Financial Aid. Federal Work-Study (FWS) is a federally funded program by the Department of Education. This program provides part-time jobs for undergraduate students with significant financial need and is administered by the FWS Coordinator, and the Office of Financial Aid, in accordance with the law, federal regulations, and instructions from the United States Department of Education.
Salary: $13.50 per hour.
Hours: Days and Hours are flexible up to 19.5 hours per week.
Minimum Qualifications:
Must have a high school diploma or equivalent. Must be eligible for funds through the Federal Work Study Program for the current semester at Gwinnett Technical College and be in good academic standing.
Preferred Qualifications:
In addition to the minimum qualifications, prefer candidate who is a quick learner; comfortable asking questions; can provide prompt and friendly customer service; ability to problem solve; comfortable working at a desk and computer; flexible work schedule. Six months to one year of customer service experience via in person, over the phone, email, or chatting feature.
Technical Competencies:
Ability to use a variety of computer programs; email and answer phones; ability to use proper judgment in selecting which issues to handle or re-direct; ability to identify customer issues and provide satisfactory resolution; understand importance of being discreet and can properly handle confidential information; ability to work with a scanner, fax machine and multi-line phone.
Job Description Summary:
Under close supervision, provides clerical support and office assistance to Department of Financial Aid. At the direction of the supervisor, provides information and assistance to internal and external customers. Primary responsibilities will include scanning/filing, responding to office emails and answering office phones. Other duties may be assigned as needed or based upon skills.
|
Job Responsibilities & Performance Standards: |
Percentage of Time |
|
Assists in organizing and executing routine activities and special projects; performs customer service-related duties; other duties as assigned.
|
60% |
|
Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. (Performed by all incumbents) · Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work. · Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events. · Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures. · Accepts direction and feedback from supervisors and follows through appropriately. · Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately. |
40% |
|
Physical Demands: |
Frequency (N)Never, (O)Occasionally or (C)Constantly |
|
Requires operation, access, or control of financial resources. |
O |
|
Requires having a P-Card. |
N |
|
Driving is a responsibility of this position. |
N |
|
This position will have direct interaction or care of children under the age of 18 or direct patient care. |
N |
|
This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). |
N |
|
This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. |
C |
|
This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. |
O |
|
This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. |
O |
|
This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. |
C |
|
This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. |
N |
|
Operating motor vehicles or heavy equipment with or without reasonable accommodation. |
N |
|
Noisy environments. |
O |
|
Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. |
N |
|
Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. |
O |
|
Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. |
N |
|
Work in outdoor elements such as precipitation and wind. |
N |
|
Assessing the accuracy, neatness and thoroughness of the work assigned. |
C |
To Apply:
Please complete your job application through the Gwinnett Technical College Online Job Center at www.GwinnettTech.edu located under Employment Opportunities.
Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.
Gwinnett Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution’s ability to achieve its mission and strategic priorities in support of student success. The following person has been designated to manage inquiries regarding the non-discrimination policies: Lisa Richardson, Title IX, and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100/A, Room 515, Lawrenceville, GA 30043, 678-226-6691, LRichardson@GwinnettTech.edu.
