DOL Services Specialist / Reemployment Services and Eligibility Assessment (RESEA)

DOL Services Specialist (RESEA)

Job Code: SSP090

Pay Grade: F

Salary: $46,000

Location: Various Career Centers (Albany, Americus, Columbus, Houston County, Valdosta, Cartersville, Moultrie, Dublin, Athens, and Cobb/Cherokee)

The Georgia Department of Labor is currently seeking qualified applicants to be considered for DOL Services Specialist/Reemployment Services Eligibility Assessment (RESEA) positions across the state of Georgia. The RESEA program requires employees to work in specific geographic areas/designated career centers. Positions are available in the following locations: Albany, Americus, Columbus, Houston County, Valdosta, Cartersville, Moultrie, Dublin, Athens, and Cobb/Cherokee.

Under supervision, provides career development and assessment services, job-training assistance, and/or other employment related services. Conducts interviews with RESEA participants to obtain the information needed to provide services. RESEA Coordinators are responsible for scheduling required appointments, conducting structured barrier assessments for unemployment insurance claimants selected for RESEA, and identifying issues on claims and communicating closely with unemployment insurance staff to relay appropriate information. Staff will develop Individual Reemployment Plans, document services, and provide referrals to partner agencies for employment, training, or supportive services. This position emphasizes compliance, documentation, and participant support, ensuring program effectiveness and adherence to state and federal requirements.

Essential Functions and Responsibilities

Working in a designated career center, incumbent provides career development and assessment services, referrals for job-training assistance, and/or other employment-related services.

Coordinates with partner agencies to identify workshops and presentations, job readiness events, or job fairs and hiring events for participants to attend.

Establishes and maintains professional working relationships with local partner agencies and employers to develop both referral and job opportunities for participants.

Evaluates application information and determines initial or ongoing program eligibility.

Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities.

Provides career development and assessment services to clients for the purpose of matching their application skill sets to vacancies.

Performs a variety of professional functions related to the processing of unemployment insurance claims.

Review and confirm claimant eligibility for RESEA services under state and federal guidelines.

Verify profiling outcomes and ensure participants are scheduled accurately for initial and subsequent appointments.

Conduct barrier assessments with claimants and document findings in case management systems.

Develop Individual Reemployment Plans (IRPs) to track identified barriers and planned referrals.

Refer participants to appropriate partner agencies (WorkSource Georgia, training providers, or community organizations) for services.

Monitor attendance, reschedules, and compliance with program requirements.

Maintain accurate case notes and documentation to support ETA 9128/9129 reporting.

Support audits, quality reviews, and performance monitoring.

Collaborate with UI staff on issues of claimant non-compliance.

Receives additional training, as required, to gain full proficiency and experience in all areas.

Performs other related duties as assigned.

Preferred Qualifications

Experience working in employment services  

Experience working in customer service

Excellent communication skills

Ability to work independently

Experience with unemployment insurance (UI), workforce development, or case management programs

Strong interviewing and assessment skills for identifying participant barriers

Proficiency in Microsoft Office Suite and case management systems (WorkSource Georgia or GeoSolutions preferred)

Ability to manage multiple priorities while ensuring accuracy and compliance

Case management experience

Problem-solving and resourcefulness

Why You Should Apply?

The Georgia Department of Labor offers a generous benefits package, which includes:

Pay and Recognition:

Semi-monthly pay

13 paid holidays

10 hours paid Annual and Sick leave each month (15 days/yr.). The amount of annual leave increases after 5 years (12 hrs./month or 18 days/yr.) and 10 years (14 hrs./month or 21 days/yr.) of service.

Insurance/Retirement:

Insurance: health, dental, vision, life, accidental death and dismemberment, and critical illness

Health savings and child care spending account

Short-term and Long-term disability plans

ERS Pension/401(K)/457 Retirement Plans 

Additional Benefits:

Legal

Employee Assistance Program

Student Loan Relief and Assistance

Discounts

Credit Union

Additional Information

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

The hiring process may involve one or more of the following: an interview and a written exercise. If there is a need for a reasonable accommodation during the hiring process, please advise the hiring manager. 

All decisions concerning the employment relationship for qualified applicants will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with the Georgia Department of Labor values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission