Customer Service Specialist- Consumer Protection Division
Office of the Attorney General
Department of Law
Consumer Protection Division - Customer Service Specialist
*To move forward in the recruiting process ALL applicants are required to:
- Attach a current Resume
- Cover Letter
Further into the process:
- Attach "Department of Law Employment Application" (click link to obtain: http://law.georgia.gov/careers/application-forms)
- Attach copies of official undergraduate transcripts - unofficial are accepted during application process.
- If the file is too large to attach please email the document(s) to hr@law.ga.gov to include the position title - application material(s) in the subject line.
The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General. The position filled through this announcement will serve in the Consumer Protection Division. This Division is the state government entity charged with protecting Georgia consumers and businesses from unfair and deceptive and unlawful practices in the marketplace.
Job Summary:
The Customer Service Specialist is a professional who is responsible for handling questions, comments, complaints and assistance to the general public. The ultimate goal is to provide the customer with information and/or refer them to the appropriate contact to handle the particular concern.
Duties and Responsibilities:
- Answers consumer telephone calls
- Receives and processes complaints, inquiries and requests for information and/or assistance from the general public
- Determines complaint/inquiry jurisdiction (state, local or federal), and refers matters to the appropriate office.
- Processes jurisdictional complaints by gathering and entering relevant information in a computer database with a high degree of accuracy
- Generates response letters to written correspondence and performs related administrative and clerical work
- Present, organize and convey complex problems/issues
- Performs duties in manner that meets or exceeds office quality and quantity standards
- Other duties as assigned
Skills:
- Demonstrated skill in utilizing a computer to accurately enter data in Windows based applications
- Organized, focused, and detail-oriented;
- Ability to communicate effectively in person and on the telephone
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this title. They do not include all job duties performed by employees on this job title, and every position does not necessarily require these duties.
Minimum Qualifications:
- Two years of college
OR
- One year of experience in a customer service setting or equivalent position in communicating information
Preferred Qualifications:
In addition to meeting the minimum qualifications, meet one or more of the following:
- Bachelor’s degree or higher from an accredited college or university in any field of study; experience working in an office setting (internships qualify);
- Experience with high call volume using proper telephone etiquette;
- Excellent English communication skills with good grammar (both spoken and written).
Additional Information:
Qualified applicants may be required to pass a skill test to demonstrate general clerical and Office 365 skills.
A criminal background check is completed on all candidates being strongly considered; employment is also contingent upon the completion and satisfactory results of the background investigation. Candidates that are being strongly considered for the position will also be required to submit a Georgia Department of Revenue Tax Clearance letter, Department of Law employment application & waiver and copies of official college transcripts.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All applicants will be considered, but may be screened for the preferred qualifications of the position, and may not necessarily receive an interview.
Position posted until filled. HR reserves the right to remove the posting before closing date if a qualified applicant is identified.
