Customer Service Representative
- 💼
- Public Health, Georgia Department of - DPH
- 📅
- May 28, 2025 Post Date
Pay Grade: H
This is a GRANT FUNDED position and subject to available grant funds.
PLEASE DO NOT APPLY ON THIS SITE. YOU MUST APPLY AT
https://www.governmentjobs.com/careers/georgiadph
Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
The CSR will be reporting to the Women, Infant, and Children (WIC) Customer Service Representative Supervisor, responsible for processing applications from the Georgia Gateway Customer portal for the WIC program. Under direct supervision, works and communicates with the public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Job Responsibilities:
- Assess data received through the Georgia Gateway customer portal and determine if applicants are income and categorically eligible for the WIC program.
- Contact applicants to complete and/or verify information needed to determine eligibility for the WIC program.
- Update applicants’ record in Georgia Gateway.
- Submit completed eligibility assessment to the data processor.
- Upload supporting documents into the document imaging system.
- Analyze problems, questions, or issues, and develop reports or recommendations for resolutions.
- Develop reports for tracking the issues with Georgia Gateway and the Clearinghouse.
- Provide program, administrative, and technical assistance to customers and staff.
- Process large volumes of applications in a timely manner.
- Answer and process all calls coming in through the WIC Customer Service line regarding program information, complaints, eligibility, and clinic locations.
Preferred Qualifications:
Preference will be given to applicants who, in addition to meeting the minimum qualification, possess the following:
- Familiarity with WIC clinic operations and procedures
- One year of customer service experience
PLEASE DO NOT APPLY ON THIS SITE. YOU MUST APPLY AT
https://www.governmentjobs.com/careers/georgiadph
