Contracts Administrator
Make a difference and join the DCA Team! DCA gives employees more to do than merely make a living. We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.
OUR MISSION
To help build strong, vibrant communities.
OUR VISION
For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.
OUR CULTURE
We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference. Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work
GENERAL DESCRIPTION
The Georgia Department of Community Affairs (DCA) is a state organization dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses. DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.
POSITION SUMMARY
The Contracts Administrator is responsible for the accurate execution, monitoring, and compliance of Housing Assistance Payment (HAP) contracts within the Housing Choice Voucher (HCV) Program. This role ensures landlords are paid timely and accurately, participants maintain stable housing, and the agency remains compliant with federal, state, and local requirements.
The Administrator functions as a business process owner within the HCV Division, bridging program operations with finance and compliance. This includes contract administration, data reconciliation, reporting, resolving payment issues, and stakeholder engagement.
This recruitment is open to internal candidates only. This position offers a career pathway for staff to transition into a specialized role focusing on program administration and financial oversight.
This is a hybrid position, offering a combination of in-office collaboration and remote work flexibility.
KEY RESPONSIBILITIES
Contract & Payment Administration
• Prepare, review, and process Housing Assistance Payment (HAP) contracts in accordance with HUD regulations and DCA policies.
• Ensure payment accuracy by validating participant, landlord, and contract data.
• Execute contracts within HUD timelines (60-day requirement; internal goal of 45 days).
Business Operations & Financial Oversight
• Collaborate with Finance to reconcile disbursements, resolve discrepancies, and ensure accuracy of payment records.
• Maintain audit-ready files in Content Manager to support paperless operations.
• Track landlord ACH/direct deposit enrollment and support transition to electronic payments.
Compliance & Risk Management
• Apply HUD regulations, PIH notices, and DCA’s Administrative Plan to ensure all HAP contracts are compliant.
• Monitor portability compliance dates to ensure deadlines are met and billing is accurate.
• Identify potential risks, such as late contract execution or payment errors, and escalate for resolution.
• Support audit reviews and internal monitoring by maintaining documentation and correcting errors as needed.
• Maintain error rates within agency benchmarks and contribute to quality assurance efforts.
Data Analysis & Reporting
• Pull and reconcile reports in Yardi to monitor contract pipeline, productivity, and payment activity.
• Prepare dashboards, productivity summaries, and error tracking for management review.
• Provide data input for SEMAP reporting and other HUD-required performance metrics.
• Contribute to landlord engagement and incentive reporting as directed.
Process Improvement & Collaboration
• Recommend enhancements to workflows, forms, and templates to improve contract accuracy and efficiency.
• Participate in cross-departmental workgroups to ensure consistency between HAP, Eligibility, Recertification, and Special Programs.
• Mentor and train staff in contract workflows, payment resolution, and accuracy standards.
• Serve as a subject matter resource for complex contract- or payment-related issues.
Stakeholder Engagement & Customer Service
• Provide timely, professional communication to landlords, tenants, and partner agencies regarding contract and payment status or payment issues.
• Manage business relationships and may conduct landlord briefings, training sessions, or participate in other engagement initiatives.
• Support landlord engagement by explaining HAP processes and assisting with payment inquiries.
• Resolve escalated landlord concerns with professionalism, accuracy, and adherence to policy.
• Collaborate with external agencies (e.g., HUD and partner PHAs) on portability billings and inter-agency coordination.
• Resolve escalated tenant or agency inquiries with professionalism, empathy, and adherence to policy.
QUALIFICATIONS
Education
High school diploma or equivalent required.
Associate or bachelor’s degree in business, Finance, Public Administration, or related field preferred
Desired Qualifications (Internal Focus)
• Current HCV staff strongly encouraged to apply.
• Minimum of 3 successful years of HCV program experience (Eligibility, Recertifications, Special Programs, or HAP Processing).
• Must have received a satisfactory performance evaluation in the most recent review cycle.
• Documented history of maintaining low error rates in Yardi, Content Manager, and HCV program workflows.
• Proven ability to meet or exceed productivity benchmarks while ensuring compliance with HUD regulations and DCA policies.
Technical & Core Skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with Yardi, Content Manager, and related HCV systems is required.
• Strong organizational and time management skills with ability to prioritize effectively.
• Analytical thinker with high attention to detail and accuracy.
• Strong written and verbal communication skills.
• Demonstrated ability to provide excellent internal and external customer service and to build and maintain strong stakeholder relationships.
Important Message to Applicants
- Internal Opportunity: This recruitment is open to internal candidates only. We are seeking professionals dedicated to maintaining high standards of program integrity.
- Growth Pathway: Advance into a contracts-focused role that integrates program administration, finance, and compliance.
- Skill Development: Build expertise in contract administration, payment resolution, audit readiness, and data-driven program reporting.
- Impact: Contribute directly to housing stability for families while helping DCA maintain HUD compliance.
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
This position is currently designated as a hybrid (part in-office and part remote/Telework) position. This position is full-time (40 hours per week) and may require occasional overtime. Local periodic travel may be required.
PHYSICAL / SENSORY REQUIREMENTS:
Work is principally stationary, but the person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and constantly operates a computer and other office equipment.
Must be able to remain in a stationary position 50% of the time.
Must be able to perform office-related duties.
Must be able to operate office equipment.
Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services.
Must be able to perform essential job functions, with or without reasonable accommodation.
Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
Must maintain punctuality and attendance as scheduled.
DCA is an Equal Opportunity Employer. If you need accommodation for an interview, please contact the Human Resources Office at (404) 679-4845
Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change. This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.
All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.
