Business Support Analyst- Atlanta

Job Title:  Business Support Analyst- Atlanta

Pay Grade: K

Workplace: Hybrid B- 1-2 days per week in office

Travel: Yes, statewide, varies in frequency but generally less than 25% and includes some overnight travel as needed.

Job Summary:

Reports directly to the Director of the Office of Incident Management and Compliance (OIMC) while also providing assistance to the Assistant Directors of OIMC. Responsible for development and maintenance of a high-quality tracking and reporting system related to construction and design feedback for the build of Behavioral Health Crisis Centers (BHCCs) for 988. Provides project management support for incorporating a new scope of work into OIMC processes and structures. Supports Leadership in administrative tasks including but not limited to development/editing of training documents or presentations, recording of meeting minutes, calendar management, running data reports with associated visuals, and assisting with internal HR actions/documents. Provides additional support where needed to the various units within OIMC. Travel is required around the state to support the team conducting on-site visits with providers related to architectural plan development and construction progress for the BHCCs. The amount of time varies based on the project status but is generally less than 25%.

Primary Responsibilities:

·       Support the Crisis Certification Team in monitoring progress with architectural plan development and construction progress for the BHCCs and other related builds.

·       Develop and maintain a tracking system to effectively monitor project progress.

·       Develop and maintain an effective, succinct reporting mechanism to provide written feedback to architectural and construction progress, based on feedback from the certification team either in person or in hybrid meetings.

·        Produce visual depictions of project progress for Leadership.

·        Support OIMC in coordinating, tracking, and remaining on schedule for adoption of significant scope of new work coming to DBHDD January 1, 2026.

·       Record accurate and relevant meeting minutes.

·       Support Leadership with calendar management, including scheduling interagency and inter-department meetings.

·       Complete, track, and organize HR documents (e.g., critical hire paperwork, personnel action forms, job descriptions)

·       Develop or edit PowerPoint presentations, Publisher type documents, and Visio flow charts, resulting in professional and accurate outcomes.

·       Travel with the certification review team and/or OIMC Leadership for site visits for the BHCC and related projects, as needed.

·       Manage provider communications through a shared email box.

·       Communicate effectively and professionally with providers and other stakeholders, DBHDD offices, and divisions.

·       Represent DBHDD professionally during all interactions with providers and stakeholders.

·        Perform other related duties as assigned.

Preferred Qualifications:

• Knowledge of DBHDD Crisis Stabilization Units or Behavioral Health Crisis Centers
• Experience working with a wide variety of stakeholders, including with the DBHDD provider network or similar
• Exceptional computer skills, including Microsoft Suite (PowerPoint, Planner, Project, Publisher, Visio, Excel, Word, etc.)
• Experience consolidating information and ideas into a flow chart format
• Excellent written and verbal communication skills
• Project Management skills and experience
• Ability to work across multiple, unrelated projects/tasks at a time
• Excellent time management and organizational skills
• Previous administrative assistant experience
• Attention to detail

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/  

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.