Admin Support Spv - Medical Cert Support - CDL Unit

This position is fully funded through a grant. Continued employment in this role is contingent upon the renewal and availability of grant funds. If grant funding ends or is reduced, the position may be discontinued or adjusted accordingly.

Duties and Responsibilities:

The Georgia Department of Driver Services is seeking an experienced Administrative Support Supervisor to join our  CDL Programs Unit. This role serves as the primary point of contact for the public and key stakeholders regarding commercial driver’s license (CDL) medical certifications.

Working under limited supervision, the successful candidate will:

• Lead a team performing diverse administrative and clerical tasks in a high-volume, fast-paced environment.

• Inspect and analyze documentation, compile and interpret data, conduct research, and triage customer inquiries.

• Process medical certification data from the National Registry II and accurately update driver records, while also training others in these processes.

• Apply a thorough understanding of policies, rules, statutes, and federal regulations related to the issuance, renewal, revocation, and reinstatement of Georgia CDLs.

• Research case information, evaluate data, and determine medical certification status in accordance with established guidelines

• Communicate effectively and professionally with internal and external stakeholders.

This position requires a strong attention to detail, a commitment to customer service excellence, and the ability to work both independently and as a team leader.

Additionally, the incumbent will respond to upper management and customer inquiries professionally and promptly, reflecting the core values of the Department of Driver Services. This role requires maintaining a positive attitude, adapting to change in a fast-paced environment, and investigating customer complaints to present findings and recommend solutions to management. The incumbent will also contribute to task teams, workgroups, and special projects, assist in developing and delivering training events, and participate in outreach initiatives.

Competencies Needed:

• Strong leadership skills

• Ability to maintain strict confidentiality.

• Excellent written and oral communication skills.

• Ability to create and deliver training material

• Strong knowledge of Microsoft Office Suite.

• Strong attention to detail.

• Ability to interact with individuals from various backgrounds and psychological conditions.

• Ability to assist in conducting training sessions.

• Ability to interpret and apply federal and state laws, rules, regulations and guidelines.

• Ability to make decisions with limited supervision.

• Ability to work effectively and efficiently both independently and in teams.

• Skilled in multitasking with accurate recordkeeping.

Minimum Qualifications:

High school diploma/GED and two (2) years of experience required at the lower level Admin Support 3 (GSS082) or position equivalent. Must show ability to lead or supervise a team.

Preferred Qualifications:

Preferred Qualifications: In addition to the minimum qualifications the preferred candidate should also possess three or more of the following:

• Associate’s degree from an accredited college or university

• Five (5) years of experience in a professional customer service environment handling multiple tasks and telephone calls

• Five (5) of experience processing customer/patient records, claims, or cases

•  Five (5) years of experience interpreting state and/or federal rules and regulations

•  Two (2) years of experience interpreting and reviewing medical terminology.

Applicant Instructions:

Applicant Instructions:

Application materials should be filled out carefully and completely. An incomplete application/online resume or an application/online resume with insufficient information may result in an applicant not being considered for a vacancy. Describe your employment background in full.

Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess three or more of the Preferred Qualifications.

All resumes will be reviewed and considered; however, all applicants may not be interviewed.

Total compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

 Many of the following benefits are available to eligible fulltime employees on the first day of their employment: 

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

For more information on benefits, please visit http://team.georgia.gov/careers-total-compensation/

Eligible applicants may apply on www.team.georgia.gov/careers

Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of your applications you have submitted.

All candidates are subject to background and credit checks. 

We are an Equal Opportunity Employer.