Technical Support Specialist

Job Description:

Atlanta Technical College (ATC) is seeking highly qualified applicants for its Technical Support Specialist (F/T) position in the Information Technology division.  This position is located on Atlanta Tech's main campus, just South of Downtown Atlanta. 

The Technical Support Specialist is responsible for supervising the provision of technical support services for faculty and staff.

 Job duties include, but may not be limited to the following:

         · Direct the processing and response to helpdesk calls for administrators, faculty and staff.

· Serve as lead technician and provide service to technology users.

· Install Microsoft operating systems and applications software.

· Maintain and repair computer network, workstations, and peripheral equipment including performing troubleshooting functions.

· Determine computer and/or network hardware and software problems.

· Research and investigate new technology products for PC networking, software, and hardware products.

· Communicate accurate information to department staff and outside entities.

· Assist with the installation of fiber and copper cabling to include hone cabling.

· Develop and conduct training programs on hardware, software, and network.

· Serve on appropriate ad hoc committees.

· Schedule technician as necessary to carry out tasks to complete strategic objectives.

Competencies:

·Knowledge of computer and network hardware, operating systems, application software, and network infrastructure.

·Knowledge of information security practices and technology.

·Knowledge of the acquisition and deployment of computer software applications and technology hardware.

·Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems.

·Skill in the provision of customer service.

·Skill in training and supervision of personnel.

·Skill in the operation of computers and job-related software programs.

·Decision making and problem-solving skills.

·Skill in interpersonal relations and in dealing with the public.

·Oral and written communication skills.

Minimum Requirements:

·Associate’s degree from a regionally accredited institution AND Three (3) years of work-related experience.

**Please Note: Experience may substitute for a degree on a year-for -year basis

Preferred Qualifications:

Preferences may be given to candidates who in addition to meeting the minimum qualifications, possess and demonstrate the following:

·Bachelor’s Degree from a regionally accredited institution AND Five (5) years of work-related experience.

WORK SCHEDULE:   May be required to teach at other locations and other locations within the community.

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 BACKGROUND SCREENINGS AND PRE-EMPLOYMENT DRUG TESTING ARE CONDUCTED PRIOR TO BEING HIRED.

Due to the volume of applications received, we are unable to provide applicants with the status of their individual submissions. Applicants can review their application status on their "My Job Page" within their Team Georgia Careers profile. 

Equal Opportunity Employer:

As set forth in its student catalog, Atlanta Technical College does not discriminate on the basis of race, color, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For further information regarding these laws (Title VI and IX) contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Academic and Student Affairs Division, Atlanta Technical College, Cleveland Dennard Center, Suite C1111, 404.225.4446. Email: tpaggett@atlantatech.edu . To request reasonable accommodations upon enrollment (Section 504/ADA), contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Atlanta Technical College, Academic and Student Affairs Division, Cleveland Dennard Building, Suite C1111, 404.225.4446. Email: tpaggett@atlantatech.edu . Faculty and staff with questions about equity or reasonable accommodation should contact Georgina Dumay, Director, Human Resources, Cleveland Dennard Building, Suite 180A, Atlanta Technical College 1560 Metropolitan Pkwy. SW, Atlanta Georgia 30310. gdumay@atlantatech.edu  

Do not send résumés to any of the email addressed above, they will not be opened or reviewed.