Student Affairs Assistant
- 💼
- West Georgia Technical College - WGTC
- 📅
- 5 days ago Post Date
Job Summary
The Student Affairs Assistant works under general supervision to provide relevant admission information and works closely with applicants throughout the application process.
Essential Functions
|
· Student Affairs Assistant duties may include: 1. Accepts in person and online student applications and enters information according to policies and procedures 2. Accepts in person and online official college transcripts and high school transcripts and enters information according to policies and procedures 3. Accurately reviews student checklist in Banner for missing items every two weeks and sends tracking letters/text messages 4. Sends acceptance letters/text messages to students with accurate inserts according to student type 5. Review, interpret, and enter placement test scores and or alternate placement measures from various documents 6. Understand the institution's interpretation of FERPA rules for the release of student information to faculty, parents, students, etc. 7. Administers placement exam 8. Audits student files for accuracy 9. Keeps abreast of admissions regulations, policies, and procedures 10. Scans documents into BDM 11. Refer students to the appropriate specialized staff for such issues as financial aid assistance, career advisement, admissions processes, business office questions 12. Answer all emails and phone calls in a timely manner 13. Assists with recruiting and marketing activities 14. Assists with registration functions including orientation 15. Serves as a point of contact on assigned days/times for walk ins by sitting at the front desk and as needed 16. Participates in the Strategic Planning process for the college/department and helps implement the plan |
(70%) |
|
· Communicates with prospective and admitted students via phone, in person, email, and text message to encourage file completion and registration |
(10%) |
|
· Stays abreast of changing institutional information including admissions requirements, new programs, deadlines, costs, updates in college-wide initiatives, and state and federal mandates Engage in professional development activities, including but not limited to memberships in professional organizations; attendance at conferences, workshops, division, and department training sessions; stay current with information technology skills |
(5%) |
|
· Answer all emails sent to work email account and direct work line in a timely manner. · Answer the Admissions phone line for your assigned day/times. |
(10%) |
|
(5%) |
Competencies
· Proficiency in using Banner, BDM, Microsoft Word, Excel, and Outlook
· Ability to type 30 wpm with 3 or less errors
· Effective Communication, verbal and written, and ability to provide effective guidance and communication both face to face and virtually using teleconferencing or communication platforms.
· Interpersonal Skills
· Good working knowledge of college admission processing
· Decision making and problem-solving skills
· Understanding of FERPA restrictions and proper guidance and assistance within compliance of privacy acts and restrictions
· Ethical Practice
· Customer Service
· Detail Oriented
· Skill in managing multiple priorities
· Ability to work well individually as well as in a team environment
Minimum Qualification
· High School graduate or equivalent and six months of related work experience
Preferred Qualifications
· Two years of clerical work experience
· One year of work experience in a student affairs environment such as admissions, financial aid or registrar’s office
· Proficient use of Microsoft Word, Excel, and Outlook
· Ability to type 30 wpm with 3 or less errors
· Experience with using the Banner student database (excluding Banner web), BDM, or other student information systems or scanning software
· Experience working with customers using multiple lines of communication: phone, email, text messages, WebEx, and in person
· Technical Diploma/Associates Degree in Business and Office Technology or related area
Excellent communication /writing skills
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment and technologies.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds.
Position Type/Expected Hours of Work
This is a full-time position, mainly located on a specific campus. Days and hours of work are typically set and specific and generally established between Monday through Thursday, 7:30 am to 6:30 pm and Friday, 8 am until 12 pm (for 40 hours max). This position does require occasional weekend work.
Travel
Travel to other campus locations is occasionally required, as needed. Overnight travel is not required except in rare instances of external professional development conferences, travel, or meetings
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
