Senior Salesforce Administrator
Georgia Secretary of State Department of Information Technology is looking for a Senior Salesforce Administrator to join the technology team. Are you passionate and driven for excellence? If so, we want YOU!
POSITION SUMMARY:
As Senior Salesforce Administrator, you’ll play a vital role at Georgia Secretary of State. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our end-user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
ESSENTIAL DUTIES and RESPONSIBILITIES:
This is a varied business facing role, with the following responsibilities:
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Understanding of basic triggers/Apex code knowledge
- Sandbox environment management
- DevOps/release management experience
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Technical documentation
- Management of integrated applications and third party suppliers
Knowledge, Skills, and Abilities
Required:
- A proactive attitude to platform enhancements
- Designing scalable, best practice solutions
- Excellent relationship-building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Experience in change management and governance
- Training end users and key stakeholders
- Technical documentation
- Available and responsive to questions
- Experience implementing Salesforce configuration changes
- DevOps/release management experience
Desirable:
- Understanding of basic triggers/Apex code knowledge
- Demonstrates continued personal/professional development
- Active in the Salesforce community
Qualifications and Background
Required:
- Strong Salesforce product knowledge and at least 4+ years’ of Salesforce Administration hands-on experience with custom software written on top of Lightning.
- Certified Salesforce Administrator
This role is onsite with some WFH options. Local candidates only. No relocation assistance for this role. Candidates must be US Citizens and be able to pass a criminal background.
Desirable:
- Bachelor’s/Postgraduate degree, or professional qualification
No agencies please.
