Regulatory Compliance - Admin Assistant 2

The Georgia Department of Driver Services (DDS), Regulatory Compliance Division, is seeking a qualified candidate for the position of Administrative Assistant within the Program Administrative Unit. Under general supervision, the Administrative Assistant performs a wide range of office administrative support and clerical duties for the unit and division. Duties may be complex in nature and will involve access to confidential information. The Administrative Assistant represents the division, provides information and assistance to internal and external customers, researches data to resolve issues and complaints, and interprets applicable rules and laws to handle inquiries and requests.

The incumbent will be responsible for responding to managements and customers in a professional and timely manner, in accordance with the core values and policies of Georgia Department of Driver Services. The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbent will be responsible for responding to and escalating customer complaints. The incumbent will be expected to assist in maintaining positive partnerships between the division and its internal and external business partners.

Competencies Needed:

Demonstrated competencies needed to successfully perform this job include:

• Intermediate skills in Microsoft Office Word, Access, Excel, PowerPoint, and Outlook 

• Excellent verbal and written communication skills

• Excellent data entry skills

• Ability to effectively field incoming calls and emails

 • Ability to accurately log and maintain records in spreadsheets/tables 

• Ability to quickly learn and memorize procedures

• Ability to maintain strict confidentiality

• Ability to organize files

• Ability to prioritize tasks and manage time

Minimum Qualifications:

•  High school diploma or GED, plus three years of relevant job-related experience. (This experience should include performing office administrative duties; supporting program areas and management with assigned functions; researching issues and identifying resolutions; reporting program data; drafting official documentation and presentations; and providing service and support to internal and external customers via in-person interaction, email, or telephone).

OR

• One year of experience required at the lower-level Admin Assistant 1 (GST050) or position equivalent.

Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications, possess two of the following:

•  One year experience working for a government entity interpreting and administering rules and regulations.
•  One year experience working with DDS Policies and Procedures.
•  One year experience handling and maintaining the security of confidential information and/or documents. 

Applicant Instructions

Eligible applicants may apply on www.team.georgia.gov/careers

For more information on benefits, please visit http://team.georgia.gov/careers-total-compensation/ 

Total compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

• Competitive Compensation
• Performance Recognition
•  Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

Application materials should be filled out carefully and completely. An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy. Be sure to complete the entire application. An attached résumé does not replace the work experience section on the application. Describe your employment background in full.

Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the required Preferred Qualifications.

Due to the high volume of applications, we are unable to provide individual status updates by phone or email. All qualified applicants will be considered; however, not all will be selected for an interview. Candidates chosen to move forward will be contacted directly by the hiring agency. Applicants who are not selected will receive notification.

Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified.

All candidates are subject to background and credit checks.

We are an Equal Opportunity Employer.