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The Georgia Technology Authority (GTA) is currently seeking a Quality Assurance Analyst – in the Application Development & Maintenance (ADM), Quality Assurance Team

The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 89 Executive Branch agencies and managed network services to more than 1,200 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end user computing, disaster recovery and security. Managed network services include the state’s wide and local area networks, voice, cable and wiring, and conferencing services.

Want to know more about our AWARD-WINNING Authority visit: https://gta.georgia.gov/

This position may close after a suitable candidate pool is received.

JOB SUMMARY:

The Quality Assurance Analyst ensures the quality and functionality of software applications by designing and executing test cases, identifying bugs, and collaborating with technical and business teams to improve the product. They are primarily responsible for the testing phase of development, verifying that applications are functional, reliable, and meet user expectations. Depending on the project, they may work from business requirements or partners with Business Analysts and developers to define test cases. All test results are documented, and any issues are logged and assigned for resolution. Quality Assurance Analyst approval is required before a product can move to User Acceptance Testing (UAT) with the business owner.

Responsibilities –

·       Serves as a project team member across multiple applications, acting as a subject matter expert on several projects.

·       Contribute to initiatives of moderate to high complexity within one or more development environments.

·       Collaborates closely with software developers and Business Analysts to ensure systems, whether new, modified, or purchased, defined business needs and quality standards.

·       Develops formal test plans and test cases.  This includes writing, maintaining, and executing functional, regression, and integration test scripts based on requirements documentation.  Should be proficient in both manual and automation test cases.

·       Identify procedures and scenarios for the quality control of products and services.

·       Process product reviews and inform the development team of defects and errors.

·       Communicate quantitative and qualitative findings from test results to the development team.

·       Creates, tracks, maintains, and verifies defects via a defect management system.

·       Ensure that the final product satisfies the product requirements and meets end-user expectations.

·       Utilizes the following testing methods:
Exploratory.
Verification/Validation.
Regression.

·       Spot areas for improvement to enhance the product's efficiency.

·       Research the current market for similar products and compare results.

·       Participates in customer meetings as well as project team meetings.

·       Participates in project team meetings during multiple phases of the Software Development Lifecycle (SDLC).

·       Communicates testing results to team members and stakeholders. Helps guide customers, maintain defect log, and answer questions during User Acceptance Testing.

·       With minimal direction, selects and effectively uses tools that support test plans and test processes.

·       Performs all other duties as assigned.

Core Competencies:

• Quality Assurance Expertise: Ability to perform manual and automated QA testing for complex web-based solutions, knowledge in both development and execution of test scripts.
• Enterprise Web Testing: Knowledge of testing web applications within enterprise environments, including those serving external customers.
• Automated Testing Proficiency: Strong background in creating, maintaining, and executing automated test scripts to ensure software quality and performance.
• Manual Regression Testing: Skilled in conducting thorough manual regression testing to validate system functionality and stability.
• Agile Tools Familiarity: Hands-on experience using Jira and Confluence for tracking, documentation, and collaboration in Agile environments.
• Effective Communication: Strong verbal and written communication skills, capable of conveying technical and non-technical information clearly.
• Interpersonal & Facilitation Skills: Ability to work collaboratively with cross-functional teams, providing consultative support and facilitating effective discussions.
• Critical Thinking: Demonstrated capability to analyze complex issues, identify root causes, and evaluate multiple solutions.
• Problem Solving: Proactive in identifying issues and implementing effective, timely solutions within fast-paced environments.
• Technical Awareness: Sound understanding of technical project components, allowing for meaningful engagement with developers and stakeholders.
• Attention to Detail: Meticulous approach to testing and documentation, ensuring high-quality deliverables and minimal defects.

AGENCY SPECIFIC QUALIFICATIONS:

Minimum Qualifications: 

Six (6) years of hands-on experience as a Quality Assurance Analyst and/or Specialist in IT, with progressively complex assignments OR bachelor’s degree in computer science, Information Systems, or equivalent work experience AND Two (2) years of systems analysis experience, including documentation, quality assurance, system integration, and user acceptance testing.

Note: An equivalent combination of education and job-specific experience that provided the knowledge, experience, and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Preferred Qualifications

(Preference will be given to candidates who demonstrate some or all of the following skills/experience):

·       Mid-level knowledge of software development methodologies such as Agile, Scrum, and Waterfall

·       Relevant QA or automation certifications (e.g., ISTQB, Selenium)

·       Experience working within a state government or public sector environment

·       Proficiency with Jira and Confluence for project collaboration and tracking

·       Familiarity with version control systems, particularly Git

·       Hands-on experience with testing tools such as Selenium, Postman, JUnit, and load testing solutions

·       Background in performance, mobile, cloud, and security testing

OFFICE LOCATION/WORKER TYPE/ COMPENSATION/ADDITIONAL DETAILS:

Office Location: 47 Trinity Ave, Atlanta GA

Worker Type: Hybrid – (in-office: 2-3 days per week)

Target Hiring Salary Range: *$83,500.00

*Current Georgia state government employees will be subject to SPB rule provisions.

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Technology Authority offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and childcare spending account; in addition to telework opportunities depending upon position. More information on Benefits: https://team.georgia.gov/my-benefits/

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position may close after a suitable candidate pool is received.

Georgia Technology Authority does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.