Program Coordinator

Job Description, Responsibilities, Competencies and Qualifications

Job Description

The Program Coordinator works within the Office of Strategic Programs which administers the Georgia Transportation Infrastructure Bank (GTIB - https://srta.ga.gov/gtib/) providing grants and loans for roadway-related projects throughout the state, and SRTA’s two-time, national award-winning Commuter Credits program providing financial incentives that change travel behavior to increase transit ridership and improve the reliability of Georgia’s Express Lane system.  Together these programs provide experience in transportation finance and policy, project evaluation/prioritization, toll systems and innovative mobility solutions to positively impact travel behavior.

The Program Coordinator will work under the supervision of the Strategic Programs Administrator and provide project management support including scheduling, managing team tasks and maintaining project files; serves as a subject matter expert for both programs including assisting program operations, documenting program outcomes, preparing summary material and providing technical writing assistance and interfaces with internal and external customers.

Job Responsibilities

1.       Supports the Strategic Programs Administrator in operating the GTIB program as follows:

a.       Develops program collateral prior to a call for projects, reviews, and evaluates projects for recommendations to authority executives and prepares program collateral for award. 

b.       Conducts outreach/marketing efforts as needed.

c.       Manages applicant and awardee database, performs data analysis, and develops materials to summarize program outcomes and inform future strategic direction.

d.       Leads the development of the GTIB Annual Report and oversees the GTIB webpage.

e.       Serves as the subject matter expert for program management software. 

f.        Executes initiatives to improve the GTIB program including, but not limited to, peer infrastructure bank reviews, literature review and documents results for management.

g.       Assists as needed with day-to-day operations including contract administration, responding to customer requests, and developing the GTIB Semi-Annual Status Report.

2.       Provides project management and subject matter expert assistance in launching, operating, and evaluating SRTA’s two Commuter Credits programs, Ride Transit and Shift Commute.

a.       Manages Commuter Credits activities during the launch of each program including developing schedules, tracking team progress, and making recommendations to the Strategic Programs Administrator to ensure a successful launch.  Assumes responsibility for select tasks as assigned.

b.       Provides assistance during program operations which may include site visits to ensure program compliance/success, outreach to participants, strategic analysis to address operating issues, maintaining databases, etc.

c.       Assists in developing post program documents regarding the process, responsibilities, outcomes, and lessons learned.  Conducts technical writing and aids in developing summary program material.

d.       Coordinates with internal and external customers.

Technical Competencies

•          Strong writing, research, organizational, and computer skills, in particular the use of Microsoft Excel.

•          Strong written, oral, and visual communication skills.

•          Ability to think creatively and strategically to help the team conceptualize, plan, and make decisions while accounting for current and emerging trends, policies, and procedures.

•          Attention to detail and ability to identify improvements to existing procedures and programs.

•          Ability to establish and maintain effective working relationships in a team environment.

•          Experience with project management techniques and processes with a focus on successful project outcomes.

Minimum Qualifications (SRTA Specific)

Bachelor’s degree from an accredited college or university and one (1) to three (3) years of work-related experience in one or more of the following: business administration, public administration, urban planning, project management, program management, public policy, engineering, finance, transit, tolling, or transportation fields.  Note: an equivalent combination of education and experience that provides the required competencies may also be considered.  Must have strong administrative, organizational and project coordination skills.  Must be a quick learner with the desire to successfully execute and improve programs. Ability to manage multiple tasks at once and prioritize workload is required.  Must also be able to demonstrate a high level of proficiency in computer skills: Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Must possess strong interpersonal skills and the ability to work in a team-focused environment. Applicants must possess SRTA’s core values of Integrity, Collaboration, Innovation, Customer Focus, and Diversity.

Preferred Qualifications

A master’s degree from an accredited college or university is desired. Prior educational and/or work experience in the tolling and/or transportation industry is a plus.