Licensing Analyst

Under general supervision, the Licensure Analyst reviews applications for compliance with applicable laws, rules and board policies in determining eligibility for licensure and/or processes complaints and monitor compliance of licensees. In addition, provides professional level support directly to regulatory boards.

ESSENTIAL DUTIES and RESPONSIBILITIES: (Please note: an Analyst I may be asked to perform any combination of the duties and responsibilities below.)

• Maintains a working knowledge of the licensure laws and application process and/or laws and processes related to complaints and compliance.
• Evaluates applications, records, and documents in order to determine license, examination, or renewal eligibility according to established time frames.
• Prepares correspondence informing applicants of deficiencies, examination eligibility, licensing decisions, and appeals processes.
• May attend board meetings as directed by Executive Director.
• Provides information to licensees and other individuals or groups concerning licensing, compliance, complaints, laws, rules, regulations and policies.
• Provides technical assistance to customers and staff.
• Follows established guidelines for review as it pertains to processing applications and/or complaint/compliance requests.
• Reviews correspondence within established time frames.
• Reviews complaints, opens complaint file and assigns complaint file according to established protocols.
• Sends complaint acknowledgement and closure letters according to established time frames.
• Reviews compliance documents and updates records as required. 
• Processes board meeting actions within established time frames.
• Uses information technology including agency specific software according to accepted procedures and established policy.  Utilizes technology in daily processing activities.
• Performs other related duties as assigned.
• Maintains confidentiality.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM QUALIFICATIONS: Bachelor's degree in a related field or Associate degree in a related field and one year of related experience OR High school diploma/equivalent and three years of related experience in an Administrative environment.