IT Business Analyst 1

Job Opening: IT Support Specialist 1 (ITP060)

Annual Salary: Paygrade I $ 46,500.00 or 10% whichever is greater.

Under supervision, provides management information system user support on a continuing basis

either by phone, Remote connection or site visit. Troubleshoots end-user problems. Analyzes

and designs software modifications to meet users' needs. May develop and conduct

training programs for software/hardware users.

Primary Duties & Responsibilities:

· Provides customer support in the maintenance of systems

· Provides ongoing operational and user assistance to address application problems,

provide on-call application support and assist users with application operations

· Provides technical support in the operation and use of application software systems

· Receives additional training, as required, to gain full proficiency and experience in all

areas

· Communicates with all levels of management and user department personnel to discuss

job execution status, requests for reprints, equipment status and related problems that

may occur

· Maintain accurate IT inventory.

· Installs and/or upgrades software on PC's as instructed

Entry Qualifications: High school diploma/GED, training and experience necessary to independently provide

technical support to computer users in an assigned office/geographic area.

Preferred Qualifications: Working Knowledge of Active Directory, Microsoft OS... Windows 10, Windows 11,

Windows Server, Microsoft Office 365 a plus.