IT Admin Assistant II

The Georgia Department of Driver Services (DDS) is seeking a highly organized and motivated individual to join our Information Technology Division as an Administrative Assistant II. In this role, you will provide essential support to the Chief Information Officer and the IT team, ensuring smooth daily operations in a fast-paced environment. You will be responsible for a wide range of tasks, from managing IT purchasing and finances to coordinating meetings and providing technical support. Excellent communication, organizational, and technical skills are crucial for success in this position.

Duties and Responsibilities:

• Provides administrative and/or technical assistance, analyzes problems, questions, and issues, to develop recommendations for resolution.

• Serves as a technical resource for staff, troubleshooting issues with Windows computers, printers, and Microsoft O365 Suite.

• Conducts extensive research to compile information needed to generate and publish various reports, complete projects, and accurately respond to questions and concerns.

• Maintains detailed records & documents (e.g. logs, posts, records, etc.) data/information.

• Performs purchasing activities for the division to include but not limited to office supplies, IT equipment, software licensing etc.

• Conducts marketplace research, creates, and maintains financial and other records. Reviews and reconciles charges from multiple sources.

• Works closely with the vendors and Finance Division to ensure smooth transactions.

• Organize and coordinate daily IT office activities, including managing calendars, coordinating meetings and events (trainings, conferences, seminars), and making travel arrangements for the IT Director.

• Maintains conference room calendars. Assists with conference and training rooms equipment setup and troubleshooting.

• Performs job responsibilities with minimal supervision.

• Serves as a liaison and engages in a variety of contacts inside and outside of the organization to obtain or relay information, arrange meetings, and gather data.

• Provides a high level of customer service for internal and external customers.

• May supervise and plan work of assigned staff.

• Maintains the office areas, conference rooms and breakroom ensuring a neat, professional appearance. Coordinates with Facilities and cleaning crew as needed.

Competencies Needed:

• Ability to critically think, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Ability to present ideas in business-friendly and user-friendly language

• Significant attention to detail

• Demonstrate leadership, management, and strategic planning skills.

• Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.

• Must possess a high degree of personal integrity and ethics.

• Strong quantitative and analytical skills required.

• Ability to handle confidential information with exceptional judgment and discretion necessary.

Minimum Qualifications:

High school diploma/GED AND Three (3) years of job-related experience;

OR

One (1) year of experience required at the lower level Admin Assistant 1 (GST050) or position equivalent

Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications also possess two or more of the following:

• One (1) year experience in Drivers Service Administration.

• One (1) year of knowledge of DDS systems and processes.

• One (1) year of knowledge of State of Georgia purchasing processes, guidelines, and policies.

• One (1) year working knowledge of computer hardware and mobile devices setup and support.

• One (1) year experience troubleshooting and resolving computer, printer, and audio-visual equipment issues.

• One (1) year experience troubleshooting and resolving Microsoft O365 Suite end user issues

• Contract handling

Total Compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

• Competitive Compensation

• Performance Recognition

• Retirement and Pension Benefits

• Flexible Benefits

• Healthcare Benefits

• Paid Holidays and Time Off

• Employee Assistance Program (EAP)

• Employee Discount Program

• Opportunities for Career Development and Advancement

• Flexible work and Telework schedules (available for select jobs)

• Engaging and Diverse Work Environments

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees

Eligible applicants may apply on

Team Georgia Careers - Jobs

Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone.

Applicants can log back into your profile and see the status of each of your applications you have submitted.

All candidates are subject to background and credit checks.

We are an Equal Opportunity Employer.