Financial Aid Technician
Job Summary
The Financial Aid Technician is responsible for performing administrative, clerical,
and customer service duties in support of student financial aid services. The
position is housed at the Carroll Campus with occasional travel between
campuses required.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
• Greet visitors, answer telephones, respond to texts and
emails, and provide financial aid information and resources
to students, parents, and the general public
(30%)
• Instruct students in correct procedures for completing
forms and applications, special requirements and
restrictions, and supporting documentation
(20%)
• Evaluate financial aid applications and supporting
documents for accuracy, clarity, and completeness to
determine basic eligibility for financial aid
(20%)
• Update appropriate BANNER screens related to document
intake process
(15%)
• Provide clerical support to financial aid staff as needed (10%)
• Other duties as assigned (5%)
Competencies
• Knowledge of student financial aid processes and procedures;
• Knowledge of college, state and federal student financial aid programs,
regulations and guidelines;
• Detail orientated, able to multitask and possess strong organizational skills;
• Knowledge of relevant federal and state regulations;
• Ability to follow detailed instructions and consistently apply rules;
• Skill in the operation of computers and job related software programs;
• Skill in interpersonal relations and in dealing with the public;
• Oral and written communication skills.
Work Environment
This job operates in a professional office environment. This role routinely uses
standard office equipment and technologies.
Physical Demands
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to
stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls;
reach with hands and arms; climb stairs; talk or hear. The employee must
occasionally lift or move office products and supplies, up to 25 pounds.
Position Type/Expected Hours of Work
This is a full-time position, mainly located on the Carroll Campus. Days and hours
of work are typically Monday through Thursday, 8 am to 6 pm and Friday, 8 am
until 12 pm. This position occasionally requires longer hours and some weekend work.
Travel
Travel to other campus locations is required, as needed. Some overnight travel
may be required.
Required Education and Experience
High School diploma or GED *and* (1) year of work related experience.
Preferred Education and Experience
• Associate Degree
• Previous experience in Financial Aid;
• Working familiarity with applicable federal and state regulations and TCSG
regulations and procedures;
• Proficiency with Banner and Microsoft office products;
• Excellent verbal and written communication skills;
• Able to work effectively with diverse populations;
• Able to work efficiently in a fast-paced environment.