POSITION SUMMARY:

Under direction of the Deputy Director of Information Technology for Voting Systems, this position provides operational and training support to all Georgia county election offices as a member of the Information Technology Voting Systems team.  Position responsible for coordination of election equipment testing, coordination of county-level system support, coordination of county-level election systems training, and assisting in-house ballot building operations.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Professional interaction with county election office supervisors and staff, county election board members, county commission members, and county attorneys on a nearly daily basis.
• Communicates project status and progress of work product for review and briefing.
• Training Class Development and Coordination.
• Assist Ballot Building Operations.
• Design and execute long and short-term projects.
• Installs, analyzes and troubleshoots as necessary desktops, laptops, mobile devices, printers, monitors, peripherals, network, servers, phones, and switches.
• Maintains current inventory of all state-owned voting system equipment.
• Performs other duties as assigned.
• Support the roll out of Elections related initiatives.
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; identifies and involves appropriate internal or external expertise when appropriate; works proactively, addressing things before being forced to by events; accommodates new methods and procedures.
• Accepts direction and feedback from supervisor and follows through appropriately.
• Develops and maintains effective working relationships with users and peers.
• Server Support and On-site Equipment Testing - Develop and lead an array of short and long- term project.

SUPERVISION REQUIREMENTS:  None

MINIMUM QUALIFICATIONS: 

Bachelor's degree from a nationally accredited college or university, or completion of some post-secondary course work.

PREFERRED QUALIFICATIONS:

Bachelor's degree from a nationally accredited college or university in Education, Information Technology or Political Science

Knowledge and familiarity with the state’s voting system and election processes.

Knowledge, Skills and Abilities:

• Strong knowledge of desktops, laptops and mobile devices, as well as network equipment.
• Strong knowledge of MS Office.
• Demonstrated problem resolution and task management skills.
• Effective interpersonal, written, and oral communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Must be able to lift 75 pounds.
• Some travel required.