DOL Services Specialist (Employment Services Specialist 1) 

Job Code: SSP090

Pay Grade: F

Salary: $41,000

The Georgia Department of Labor is currently seeking qualified applicants to be considered for a DOL Services Specialist position in the Brunswick Career Center in Brunswick, GA.

All applicants must complete an approximately 10 minutes assessment as part of the application process:    

https://assessment.predictiveindex.com/bo/ffo/DOLSS

Applicants who fail to complete the assessment will not be considered. If you are a current GDOL employee and had previously completed the assessment, please disregard taking this assessment. 

Essential Duties and Responsibilities: 

• File and processes unemployment insurance claims from the universal queue
• Provide one on one assistance with claims filing process
• Conducts ERP Reviews and ID.me assistance, and UI orientations and workshops
• Answers agency's Dynamic 365 System phone calls, transfer calls, and provide solutions to issues
• Works the front desk assisting customers with questions/ issues and assist customers in the lobby with computers
• Provide job search assistance to customers with scheduled Eligibility Reviews
• Submits all claims related documents to imaging system
• Advises the claimant of their responsibilities for claiming benefits weekly, submitting work searches, and appeal rights.
• Accurately answers client questions concerning program eligibility and explains appeals process
• Evaluates application information and determines initial or ongoing program eligibility.
• Refers applicants to services such as counseling, literacy or language instruction, transportation assistance, and childcare.
• Receives additional training, as required, to gain full proficiency and experience in all areas

Preferred Qualifications:

·       Completion of an undergraduate degree from an accredited 4-year college or university

·       Knowledge of DOL rules/regulations

·       Experience providing reemployment or training services under federally funded programs. 

·       Minimum one (1) year customer service experience

Why You Should Apply?

The Georgia Department of Labor offers a generous benefits package, which includes:

Pay and Recognition:

• Semi-monthly pay
• 13 paid holidays
• 10 hours paid Annual and Sick leave each month (15 days/yr.). The amount of annual leave increases after 5 years (12 hrs./month or 18 days/yr.) and 10 years (14 hrs./month or 21 days/yr.) of service.

Insurance/Retirement:

• Insurance: health, dental, vision, life, accidental death and dismemberment, and critical illness
• Health savings and child care spending account
• Short-term and Long-term disability plans
• ERS Pension/401(K)/457 Retirement Plans 

 Additional Benefits:

• Legal
• Employee Assistance Program
• Student Loan Relief and Assistance
• Discounts
• Credit Union

Additional Information

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

The hiring process may involve one or more of the following: an interview and a written exercise. If there is a need for a reasonable accommodation during the hiring process, please advise the hiring manager. 

All decisions concerning the employment relationship for qualified applicants will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with the Georgia Department of Labor values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.