DOL Services Specialist Advance - Brunswick

DOL Services Specialist Advance (Unemployment Insurance Services Specialist 2) 

Job Code: SSP091

Pay Grade: G

Salary: $46,000

 GDOL's Admin Policy 100-X will be used to determine the final salary. ​

The Georgia Department of Labor is currently seeking qualified applicants to be considered for a DOL Services Specialist Advance position in the Brunswick Career Center in Brunswick, GA.  

Essential Functions and Responsibilities

Conducts proper interviewing techniques with claimants and employers to obtain the information needed to release timely determinations and enter non-monetary entries in the system, and resolve claims issues.

Communicates law and procedures clearly, correctly, and understandably to employers.

Identifies, documents and resolves separation and availability issues.

Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities.

Conducts Benefit Eligibility Reviews (BERs) and processes claims that are consistent with the department’s Unemployment Insurance policies/mission.

Demonstrates a comprehensive overall understanding of state law and departmental procedure for the dissemination of information as related to the UI program.

Accurately answers claimants' questions relative to program eligibility and explains the appeal process.

Assists customers in-person and/or by phone with unemployment related issues and questions.

Conducts hearings in a professional and courteous manner.

Submits all claims related documents to imaging system.

Serves a lead worker.

Preferred Qualifications

Knowledge of DOL rules/regulations

Experience providing reemployment or training services under federally funded programs. 

Minimum one (1) year customer service experience

Why You Should Apply?

The Georgia Department of Labor offers a generous benefits package, which includes:

Pay and Recognition:

Semi-monthly pay

13 paid holidays

10 hours paid Annual and Sick leave each month (15 days/yr.). The amount of annual leave increases after 5 years (12 hrs./month or 18 days/yr.) and 10 years (14 hrs./month or 21 days/yr.) of service.

Insurance/Retirement:

Insurance: health, dental, vision, life, accidental death and dismemberment, and critical illness

Health savings and child care spending account

Short-term and Long-term disability plans

ERS Pension/401(K)/457 Retirement Plans 

Additional Benefits:

Legal

Employee Assistance Program

Student Loan Relief and Assistance

Discounts

Credit Union

Additional Information

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

The hiring process may involve one or more of the following: an interview and a written exercise. If there is a need for a reasonable accommodation during the hiring process, please advise the hiring manager. 

All decisions concerning the employment relationship for qualified applicants will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with the Georgia Department of Labor values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.