DDS District Manager - District 9
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- Driver Services, Georgia Department of - DDS
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- Jan 08, 2025 Post Date
DDS - District 9 Manager
Position Location (s): Field Operations Division- District 9
District 9 includes: Brunswick, Hinesville, Kingsland, Reidsville, Rincon, Savannah, Waycross
(Must live in a county of one of the managed CSC’s or be prepared to relocate within 60-90 days).
Duties and Responsibilities:
The Georgia Department of Driver Services, Field Operations Division, is currently seeking a qualified candidate for a District 9 Manager. Under broad supervision, the District Manager provides leadership, manages, and ensures the proper operation of multiple Customer Service Centers within an assigned district.
The District Manager directly supervises Customer Service Center Managers, ensuring a high level of customer service; interviews, hires, coaches, trains, conducts team building activities, disciplines, compiles, and analyzes operational performance and financial data; prepares reports; and ensures compliance with policies, laws, rules, and regulations related to the issuance of driver licenses and identification cards.
The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment.
The incumbent will be responsible for responding to the Management Team, stakeholders, and customers in a professional and timely manner.
The incumbent will be expected to serve on task teams and workgroups.
The incumbent will be expected to develop strong partnerships between the Division and its internal and external business partners.
The incumbent will motivate, coach and be responsible for managers and staff.
Skills:
• The ability to be adaptable, have a strong demeanor, and able to direct a staff with constantly changing priorities.
• Ability to maintain a high-performance environment. Ability to motivate team members in a customer service environment with high-volume contact with the public.
• Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.
• Excellent written and oral communication skills.
• Excellent interpersonal skills and the ability to interact with individuals from varying backgrounds.
• Excellent customer service skills. Ability to deliver and supervise the delivery of services to customers in a timely, efficient, and courteous manner in accordance with applicable laws, regulations, and policies.
• Excellent administrative skills and ability to multi-task and meet deadlines. Must be able to manage priorities and workflow.
• Proficiency in using the basic Microsoft Office tools including Outlook. Proficiency in navigating the internet.
• Strong analytical and problem-solving skills
Minimum Qualifications:
• Master’s degree in a related field from an accredited college or university AND One (1) years of related supervisory experience in area of assignment.
OR
• Bachelor’s degree in a related field from an accredited college or university AND Two (2) years of related supervisory experience in area of assignment.
OR
• Six (6) years of experience in the area of assignment, three (3) years of which were in a supervisory role.
Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications, have THREE or more of the following:
• Three years of experience working as a DDS Manager in a customer service environment managing direct reports with each direct report being responsible for an individual business function/team.
• Must have at least one (1) year experience working as Interim District Lead or Interim District Manager
• Experience in the development and implementation of organizational performance measures and outcome evaluation.
• Experience in evaluating performance measures to make appropriate management decisions to improve performance.
DDS employees, in the event of an identified emergency, may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.
Total Compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.
Many of the following benefits are available to eligible fulltime employees on the first day of their employment:
• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments
VACANCY OPEN TO: ALL QUALIFIED APPLICANTS
For more information on benefits, please visit
Benefits Overview | Team Georgia for State of Georgia Employees
Eligible applicants may apply on
Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone.
Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job.
Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess three or more of the Preferred Qualifications.
Applicants can log back into your profile and see the status of each of your applications you have submitted.
All candidates are subject to background and credit checks.
We are an Equal Opportunity Employer.