Customer Svc Rep Spv

DO NOT APPLY ON THIS SITE, SEE INSTRUCTIONS BELOW

TO APPLY

 Please visit:  www.cdph-ess.com

 Applicants who do not apply using the CDPH link provided above will NOT be considered.

 For other CDPH career opportunities, please visit:

http://www.cobbanddouglaspublichealth.com/about-us/career-center/

·      13 Paid Holidays

·      3 Weeks Annual Leave

·      3 Weeks Sick Leave

·      Flexibility within or core working hours of M- F 8 am – 5 pm

·      Hybrid teleworking options for eligible positions

·      Employer 401K match

·      Student Loan Repayment

·      Employee Education Reimbursement

·      Payroll Deductible Health Benefits

·      Pension Plan

·      Flexible Spending Accounts

·      Worksite Wellness Activities

·      Employee Recognition Program

·      Diverse Workforce

·      Opportunities for Advancement

Purpose of the Position: In a team environment, under limited supervision, supervises front line Customer Service Representatives in assuring that WIC demographic data is collected meeting the standards set by GA WIC policy and procedure and audits the performance of CDPH Customer Services. Performs job responsibilities with minimal supervision.  Supervise the issuance of eWIC Card to WIC participants per GA WIC policy and procedure.  Provide direct administrative WIC services as needed.  Provides other administrative WIC services within the standards set by GAWIC policies and procedures to assure prompt services are provided to all WIC clients.    Self-monitors and assures that all GA professional and ethical standards for a state employee are maintained.  Self-monitors and assures ongoing professional development necessary to maintain skills utilizing multiple resources.  Resolves complicated issues involving customer service and or research governing policies or procedures to respond to clients. “This position works to promote and protect the health and safety of the residents of Cobb and Douglas Counties.”

Essential Functions (Include but are not limited to):

·          Analyzes problems, questions, issues, etc. and develops recommendations for resolving them with supervisor.

·          Provides assistance and problem resolution to clients, staff and supervisors

·          Inventories and reports at the end of each business day/month

Minimum Qualifications: 

High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122).

Preferred Qualifications: 

CDPH WIC Experience, GA WIC Experience, Bilingual (Spanish) or Bilingual (Sign Language) Experience in coordinating programmatic, administrative, and/or technical operations related to front desk

Functions such as customer service, patient intake/out processing, etc...  Two-four years of experience in independently performing a range of office duties such as data entry, accounting clerical, and/or similar responsibilities.  Expanded knowledge of the GA. Immunization schedule, GRITS System, and the Medicaid Web Portal is a plus.   

Salary Information: $46,632.33 Annually / Pay grade I

Work Conditions & Physical Demands: Fast paced environment; able to lift and move up to 50 pounds on a frequent basis; considerable typing and data entry.

Remote Work: – Employees authorized for remote/hybrid work must reside and perform their job duties exclusively within the state of Georgia. Remote/hybrid work arrangements outside the state are not permitted under current policy.

Applications Accepted: THIS POSITION WILL REMAIN OPEN UNTIL FILLED AND IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED

Cobb and Douglas Public Health a nationally accredited health department, headquartered in Marietta, Georgia since 1920 promotes and protects the health and safety of the residents of Cobb and Douglas counties in partnership with several other agencies. CDPH is an equal opportunity employer, and does not discriminate based on age, genetics, pregnancy, gender, gender identity or expression, color, disability, national origin, sexual orientation, political affiliation, race or religion.

TO APPLY: In order to successfully apply for a position; the hiring agency requires interested applicants to complete the Cobb & Douglas Public Health’s Online Employment Application. This job application can be found at: www.cdph-ess.com. Click on "Employment Opportunities" and locate this position, click “Apply” and begin your application process.      

VOTED ONE OF ATLANTA’S HEALTHIEST EMPLOYERS

Thank you for your interest in CDPH. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

 Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

 If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: Natasha.Hart@dph.ga.gov

CDPH has adopted the Council on Linkages Core Competency for Public Health Professionals.

AN EQUAL OPPORTUNITY EMPLOYER