Customer Svc Rep 1-Commercial Vehicle Enforcement

Job Vacancy Announcement- Customer Service Rep 1

Location: Commercial Vehicle Enforcement- Atlanta Headquarters

Job Code: GST120

Pay Grade: F

Salary: $30,700.42 to $47,094.70

The Georgia Department of Public Safety (DPS) oversees the day-to-day operation of the Georgia State Patrol (GSP), Capitol Police Division (CPD) and the Commercial Vehicle Enforcement Division (CVE). We currently have a challenging and rewarding opportunity for a Customer Service Rep 1 in the Commercial Vehicle Enforcement Headquarters office.

This is a fast paced, high volume work environment that offers the opportunity to interact with a wide variety of customers. This position will provide a challenging opportunity without compromising work/life balance and includes an excellent benefits package and the potential for a flexible work schedule.

Critical Responsibilities:

Is responsible for a variety of general office duties including inquiries over the telephone and in person, word processing and retrieval, maintaining accurate and detailed records and verifying accuracy of information.

A typical workday includes, but is not limited to:

• Greets and serves as the first point of contact for inquiries.
• Analyzes problems, questions, issues, etc. and develops and reports recommendations for resolving them.
• Provides professional and courteous service to all customers.
• Provide clerical support and other related duties as assigned.

Preferred Qualifications and Experience:

• Experience in a high-volume customer/call service center.
• Experience working with internal customers across multiple departments.

Only applicants chosen for interview will be contacted. This is an unclassified position unless filled by a classified employee.

The Georgia Department of Public Safety is an Equal Opportunity Employer.  Employees and applicants will not be discriminated against on the basis of race, color, religion, gender, natural origin, age, disability, or genetic information.