Customer Svc Associate 2

Customer Service Associate 2

Duties and Responsibilities:

Under general supervision, the Customer Service Associate 2 receives and handles a high volume of calls ranging from general information to inquiries about suspended / revoked driver licenses and provides accurate information regarding how to reinstate a license. This position provides accurate and timely information to the general public, other agencies, courts, or businesses and ensures privacy is maintained. The Customer Service Associate 2 accurately enters driver record information to determine eligibility and obtains and records pertinent data for the driver record; provides accurate and specific information to drivers regarding any law, policy, or procedure impacting the driver record; and provides high levels of customer service while handling difficult situations. The Customer Service Associate 2 answers and directs calls in order to respond to questions and provide assistance to all callers; uses available guidelines and maintains an accurate file of memo’s, procedures, and materials.

This position is located in Conyers, Georgia

Minimum Qualifications:

• High School diploma or GED AND One (1) year of full-time work experience providing customer support or technical assistance within the last three (3) years

Preferred Qualifications: Preferences will be given to those applicants who, in addition to meeting the minimum qualifications, also possess one or more of the following:

• One (1) year of experience handling or processing driver’s license transactions with proficiency – emphasis on suspensions and reinstatements

• Two (2) years of high-volume call center experience

• Three (3) years of customer service experience

• Preference will be given to bilingual applicants

A pre-employment background check is required for the selected candidate.

Conditions of Employment: A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license. Total Compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

• Competitive Compensation

• Performance Recognition

• Retirement and Pension Benefits

• Flexible Benefits Healthcare Benefits

• Paid Holidays and Time Off

• Employee Assistance Program (EAP)

• Employee Discount Program

• Opportunities for Career Development and Advancement

• Flexible work and Telework schedules (available for select jobs)

• Engaging and Diverse Work Environments

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees

Eligible applicants may apply on

Team Georgia Careers - Jobs

Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone.

NOTE: Information in this announcement is subject to change.

This announcement is subject to close at anytime.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

Application materials should be filled out carefully and completely. An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy.

Describe your employment background in full. Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications.

All resumes will be reviewed and considered; however, all applicants may not be interviewed.