The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their fulltime Customer Service Specialist in the Office of Workforce Development.  This position is responsible for providing guidance and support to all users of the Worksource Georgia Online Portal, including the general public, internal staff, and external partner staff.   

RESPONSIBILITIES 

·       Providing technical assistance and guidance to a variety of internal and external partners and staff

·       Relaying feedback and suggestions on system bugs and/or enhancements to the proper leadership staff

·       Provide professional, knowledgeable, and timely Customer Service support and follow up by phone and/or email to ensure all inquiries are resolved promptly and thoroughly.

·       Assist inbound calls in navigating the website, troubleshooting issues, logging in, and resetting passwords

·       Maintaining customer satisfaction through focusing on quality service problem solving

·       Other duties as assigned.

MINIMUM QUALIFICATIONS 

High school diploma or GED and two years of related experience or an Associate’s degree

PREFERRED QUALIFICATIONS 

·       Previous Customer Service experience

·       Knowledge of the Workforce Innovation & Opportunity Act (WIOA) and/or related Wagner-Peyser (WP) Act

·       Experience reading and interpreting federal guidance notices

·       Experience with problem identification and resolution techniques

·       Experience with producing timely deliverables

·       Experience with multi-tasking

TECHNICAL COMPETENCIES 

·       Time and task management skills

·       Intermediate computer skills and ability to adapt to job-related software programs

·       Organizational skills

·       Superior oral and written communication skills

·       Skills in interpersonal relations and customer service

·       Decision making and problem-solving skills

·       Ability to work independently

HOW TO APPLY 

Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website 

Applications will be accepted until filled.  Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position. 

It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation. 

Federal Law requires ID and eligibility verification prior to employment. 

All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment. 

Applicants who need special assistance may request assistance by phoning (404) 679-1759. 

The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Equal Opportunity Employer