This Announcement is Open to the Public

The Georgia Department of Revenue seeks a Customer Service Rep to support its mission of administering state tax laws efficiently and fairly. The role involves working in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service customers. Duties include but are not limited to:

·       Utilizing call scripts to ensure customers receive accurate and consistent information

·       Working with the Customer Relationship Management (CRM) and DRIVES systems to manage tasks such as creating, reviewing, and updating customer contact interactions

Required Qualifications:

• High school diploma/GED and one year of experience communicating information in a customer service setting.

Preferred qualifications include one year of contact center experience and proficiency with Microsoft Word, Excel, and Outlook

*DOR temporary associates must have completed at least 6 consecutive months on the current assignment to be considered. 

Salary: $39,728

Location: DOR South Metro - 4125 Welcome All Rd, Atlanta GA 30349 *This is not a remote position and will require a daily in-office schedule of 8am – 4:45pm Monday to Friday. Start time may be adjusted to 7:30am as needed.

The Department of Revenue offers alternative work schedules, training opportunities, recognition programs, health insurance, wellness programs, vision and dental coverage, retirement options, leave benefits, and more.

Equal Opportunity Employer: The Department of Revenue is an Equal Opportunity Employer, promoting diversity and nondiscrimination in employment.

Important Notice: Selected applicants are subject to a State of Georgia tax records check and a criminal background investigation. Only candidates chosen for interviews will be notified due to the high volume of applications. Human Resources may close the job announcement early if a significant number of applications are received. For disability accommodations during the hiring process, contact dor-fmla@dor.ga.gov.