Contact Center Supervisor, Taxpayer Services Division
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Bachelor's degree in a related field from an accredited college or university AND Two years of experience supervising in a call center or help desk environment OR Associates degree from an accredited college or university AND Four years¿ experience at the lower level (ITP152) job or position equivalent.
Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.