Conference Center Director

                                                                       Job Summary
The Director of Conference Centers is responsible for providing strategic leadership,
operational oversight, and business development for the Georgia Piedmont Technical
College (GPTC) Conference Centers, related event spaces, and, at times, college events
that occur outside of the college. This position manages day-to-day operations, facility
maintenance, marketing, client relations, and revenue generation e􀆯orts to ensure the
Conference Center and Economic Development Department delivers exceptional service
and supports the College’s mission of workforce and community development.

Responsibilities
The Director will perform duties that include, but are not limited to, the following:
Operations & Facility Management
 Direct and oversee all operational aspects of the GPTC Conference Center, ensuring
smooth, e􀆯icient, and professional delivery of all events and facility rentals.
 Maintain all mechanical, audiovisual, and technical systems to ensure optimal
performance during events.
 Develop, implement, and evaluate policies and procedures to ensure safe,
compliant, and high-quality operations.
 Coordinate maintenance, repairs, and housekeeping for the facility to ensure a
professional and welcoming environment.
 Ensure adherence to all applicable safety, security, and public assembly
regulations.
Event Planning & Client Services
 Serve as the primary contact for internal and external clients, overseeing all aspects
of event coordination, setup, and execution.
 Conduct site tours, consultations, and walkthroughs to ensure client satisfaction
and proper planning of facility usage.
 Supervise event sta􀆯 and ensure appropriate event setup, audiovisual support, and
customer service delivery.
 Prepare, process, and maintain contracts, rental agreements, invoices, and
financial documentation for all events.
 Ensure the timely and accurate completion of all event-related reports and records.
Marketing & Business Development
 Develop and implement marketing and outreach strategies to increase awareness
and utilization of the Conference Center.
 Build and sustain strong relationships with local businesses, community
organizations, and college departments to attract and retain clients.
 Conduct facility tours, presentations, and sales calls to secure new business and
recurring events.
 Collaborate with GPTC’s Communications and Marketing Department to develop
promotional materials, advertising, and digital campaigns.
Financial Management
 Develop, monitor, and manage the Conference Center’s annual operating budget.
 Track and report revenues, expenditures, and financial performance metrics.
 Oversee accounts receivable, purchasing, inventory, and payroll related to
conference center operations.
 Identify opportunities for cost savings, operational e􀆯iciency, and revenue growth.
Leadership & Sta􀆯 Supervision
 Recruit, train, and supervise Conference Center sta􀆯 and event personnel.
 Promote a culture of excellence, teamwork, and customer service within the
department.
 Provide ongoing coaching and professional development to ensure high
performance and sta􀆯 engagement.
Additional Duties
 Participate in campus and community events, meetings, and committees as
assigned.
 Maintain a flexible work schedule, including evenings and weekends, to meet
operational and client needs.
 Perform other duties as assigned to support the mission and goals of Georgia
Piedmont Technical College.
 Additional duties as assigned
Competencies
 Knowledge of principles and practices related to event management, facility
operations, and hospitality services.
 Understanding of marketing strategies and customer relationship management.
 Proficiency in budget preparation, financial tracking, and analysis.
 Excellent communication, organization, and problem-solving skills.
 Ability to manage multiple projects simultaneously and meet deadlines in a fastpaced
environment.
 Skilled in Microsoft 365 and event management software
 Ability to establish and maintain positive working relationships with internal and
external stakeholders.
Minimum Qualifications
 Education and Experience: Bachelor’s degree and two (2) years of management
experience or related experience in event coordination, venue management,
conference center management, hospitality operations, or related areas.
 

Work Environment & Schedule
 Requires a flexible schedule that may include evenings, weekends, and occasional
holidays.
 Involves travel between GPTC campuses and partner locations.
 May require some physical activity related to event setup or technology
management.